Senior Customer Care

vor 3 Wochen

Ipswich City, Österreich Greater Springfield Veterinary Vollzeit

Looking to take that next step in your career?

Senior Customer Care (Full-Time)

Are you a dynamic and customer-focused professional with a passion for animals and genuine care for their people?  Can you easily pivot and re-prioritise in an ever-changing environment?

Greater Springfield Veterinary is seeking a Senior Receptionist to be the welcoming face of our practice and provide exceptional service to our clients and their pets. If you’re looking for a rewarding career in a friendly and collaborative environment, this could be the perfect opportunity for you.

About Us

At  Greater Springfield Veterinary, we  pride  ourselves on maintaining an outstanding team culture. Our dedicated veterinarians and support staff are known for their expertise, compassion, and commitment to caring for pets and the people who love them. Most of our team have been with us for 5+ years (we even have some 15years+ members). We are committed to upholding diversity, equality, inclusion and  belonging  – fostering an environment where everyone feels welcome, respected, and valued for their unique contributions. Our core values set the standards for our behaviour, our service to pets and their guardians, and our treatment of one another. 

We are the first Carbon Neutral veterinary practice in Queensland and aim to share our care messaging beyond the boundaries of people and their pets.

What We Offer:

  • Ongoing professional development and training opportunities.
  • A positive, supportive, and collaborative team environment.
  • Access to an EAP and a dedicated and trustworthy in-house wellness team.
  • The chance to make a meaningful impact on the lives of animals and their families.
  • Enrolment into the Lincoln Institute Emerging Leaders program which focuses on personal development and skills required to succeed in the veterinary industry.
  • Opportunity to join our Climate Care team, empowering other vet teams within Australia to take the lead on environmental sustainability.

Position Overview:

As a Senior Receptionist at Greater Springfield Veterinary, you will provide a vital role in supporting the Customer Care and Relationship Manager overseeing the Customer Care team.  You will play a pivotal role in creating a positive first impression for our clients and ensuring their experience with our practice is seamless.

This permanent position is available 30 to 38 hours per week with shifts on a rotating roster Monday to Saturday between 7am and 8pm.

Your responsibilities will include:

  • Greeting and assisting clients with warmth and professionalism. 
  • Managing appointment scheduling and reminders.
  • Handling phone calls, emails, and inquiries promptly and courteously.
  • Processing payments and managing invoices.
  • Maintaining accurate client records and files.
  • Assisting with administrative tasks to support the efficient operation of the clinic.
  • Supervising and mentoring junior reception staff.

Role Requirements:

To excel in this role, you should possess the following qualifications and attributes:

  • Proven experience in a receptionist or customer service role in a veterinary clinic or healthcare setting.
  • Exceptional interpersonal and communication skills.
  • Strong organisational skills and attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Proficiency in computer applications and software.
  • Compassion for animals and a genuine desire to provide excellent client service to their owners
  • Basic leadership skills and the ability to work effectively within a team.

How To Apply:

If you’re ready to be part of a cohesive team dedicated to making a positive impact on the lives of animals, their owners and our community, please submit your resume and a cover letter outlining your relevant experience to Kate Muller at recruitment@gsvets.com.au

We recognise and pay our respects to the Jagera, Yuggera and Ugarapul peoples as the traditional owners of this land which was never ceded.

All rights reserved. Copyright Greater Springfield Veterinary 2024

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