Engagement Manager
vor 1 Monat
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job DescriptionWhat you get to do in this role:
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
- Lead the delivery team throughout the engagement, often in collaboration with a services partner.
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
- Understand the goals and align the deliverables accordingly.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
- Be the single contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
- Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
To be successful in this role you have:
- 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 50%
- Industry domain expertise in
- Creativity with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
- Must have security clearance or be able to attain clearance.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [emailprotected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
#J-18808-LjbffrWir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
-
Engagement Manager
vor 2 Wochen
Canberra, Österreich ServiceNow VollzeitAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know...
-
Engagement Manager
vor 1 Woche
Canberra, Österreich ServiceNow VollzeitCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Engagement Manager
vor 4 Wochen
Canberra, Österreich ServiceNow VollzeitAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know...
-
Projects & Stakeholder Engagement Manager
vor 2 Wochen
Canberra, Österreich Federation of Ethnic Communities’ Councils of Australia (FECCA) VollzeitProjects & Stakeholder Engagement ManagerContract Duration: One yearHours: Full-time (76 hours fortnightly)Remuneration: $104,241.15 plus 11% super per annum (Level 6.1 SCHADS award)THE ORGANISATIONThe Australian Multicultural Health Collaborative (AMHC) is an initiative of the Federation of Ethnic Communities’ Councils of Australia (FECCA), a leading...
-
Strategy, Engagement
vor 4 Wochen
Canberra, Österreich Kirra Services VollzeitStrategy, Engagement & Policy Security Manager/s 14th November, 2023 Must have an NV1 clearance.The Strategy, Engagement & Policy Security Manager/s will have:a minimum of 5 to 10 years of proven experience working in a similar role, and previous experience across government.experience in the implementation of complex project(s) with cross departmental...
-
Engagement Coordinator
vor 1 Woche
Canberra, Österreich Kirra Services VollzeitMust have a Negative Vetting 1 Security Clearance and ability to upgrade.Program Management: PGMG 6-7Lead and manage the strategy to engage stakeholders contributing to the capability program.Oversee the development of an engagement strategy with the Program.Ensure achievement of program outcomes, and traceability from benefits to project outputs.Influence...
-
Canberra, Österreich Amazon VollzeitSenior Engagement Manager, AWS Professional Services, Public SectorJob ID: 2649842 | Amazon Web Services Australia Pty LtdAs a Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will build knowledge of the customer environment to...
-
Canberra, Österreich Amazon VollzeitSenior Engagement Manager, AWS Professional Services, Public SectorJob ID: 2649842 | Amazon Web Services Australia Pty LtdAs a Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will build knowledge of the customer environment to...
-
Assistant Director, Visitor Engagement
Vor 4 Tagen
Canberra, Österreich The Department of Parliamentary Services VollzeitSearch by Keyword, e.g. Graduate (not Grad) Select how often (in days) to receive an alert: Job Title: Assistant Director, Visitor EngagementEmployment Type: OngoingClassification: Parliamentary Executive Level 1Closing Date: 11:30pm AEDT, 2 July 2024 The OpportunityThe Department of Parliamentary Services (DPS) is recruiting for a...
-
Executive Director, International Engagement
vor 4 Wochen
Canberra, Österreich ClearCompany VollzeitDo you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?Do you want to work as a...
-
Assistant Director Creative and Engagement
vor 2 Wochen
Canberra, Österreich ACT Community Services Directorate VollzeitAssistant Director Creative and EngagementAssistant Director Creative and EngagementAn exciting opportunity to join the National Multicultural Festival to lead one of our community’s most beloved events!The National Multicultural Festival (the festival) is hugely popular high-profile major event held each year in the Canberra CBD. The festival forms a key...
-
Communications and Engagement Specialist | Full-time
vor 3 Wochen
Canberra, Österreich Australian Capital Territory VollzeitCommunications and Engagement SpecialistFull-timeDetails: This role will be positioned in the five year $39.1M Cloud Campus works program within the Data and Digitalisation Branch of the Corporate Services Division. Cloud Campus kicked off in 2023 and it comprises of 11 major initiatives that will introduce and integrate Student Facing Systems and Products,...
-
Canberra, Österreich Australian Capital Territory VollzeitAssistant Director, Communications and EngagementFull-time TemporaryDetails: Do you enjoy the fast-paced nature of communications? Do you have excellent written communication skills? We are looking for an experienced and proactive communications professional to join the Communications and Engagement team and fill the role of Assistant Director on a temporary...
-
Canberra, Österreich Australian Capital Territory VollzeitCultural Engagement OfficerFull-time TemporaryDetails: An opportunity has arisen at ACT Corrective Services (ACTCS) for a highly motivated professional to temporarily fill the position of Cultural Engagement Officer (ASO6) within the Service Improvement and Community Operations team. This is an Aboriginal and Torres Strait Islander identified position....
-
Project Manager
vor 4 Wochen
Canberra, Österreich The Australian Pipeliner VollzeitProject Manager (IT) jobs in Canberra ACT • The average pay for Project Manager jobs in Canberra ACT is $156K per year.• Entry-level positions start at $30K per year, while the most experienced workers can earn up to $299K per year.• 54 companies are currently advertising Project Manager jobs in Canberra ACT including Whizdom Recruitment , Infinite...
-
Canberra, Österreich Australian Capital Territory VollzeitAssistant Director, Corporate Reporting and Stakeholder EngagementFull-time Temporary with a Possibility of PermanencyDetails The Ministerial and Corporate Reporting team provide the critical connection between the Education Directorate and Government.Our team manages and supports the Directorate to meet its obligations around Cabinet, Legislative Assembly,...
-
Relationship Manager – EL 1
vor 3 Wochen
Canberra, Österreich Australian Taxation Office VollzeitWe are seeking experienced Relationship Managers to join our Client Engagement and Enterprise Solutions and Technology groups.As a Relationship Manager, you will manage strategic relationships and lead effective communication and engagement with business partners to support our work programs. You’ll facilitate, deliver, monitor and measure activities that...
-
Test and Evaluation Manager
vor 4 Wochen
Canberra, Österreich Informatech Pty Ltd VollzeitTesting & Quality Assurance (Information & Communication Technology)Full timeAdd expected salary to your profile for insightsJoin Informatech, a leading Canberra-based ICT consultancy with over 240 staff, specializing in Testing, Infrastructure, Project Delivery, and Security. Following an outstanding financial year, achieving number 22 on the Australian...
-
Manager, Delivery
vor 4 Wochen
Canberra, Österreich Unisys VollzeitManager, Delivery - Unified communications / Microsoft365 Management (Information & Communication Technology) Role Title: – Manager, Delivery - Unified communications / Microsoft365Must be an Australian Citizen and NV1 security clearance is required.The role is based in Canberra, Australia.Job Summary:Manages the delivery of contracted services to...
-
Test and Evaluation Manager
vor 4 Wochen
Canberra, Österreich Informatech Pty Ltd VollzeitTesting & Quality Assurance (Information & Communication Technology) Full time Add expected salary to your profile for insights Join Informatech, a leading Canberra-based ICT consultancy with over 240 staff, specializing in Testing, Infrastructure, Project Delivery, and Security. Following an outstanding financial year, achieving number 22 on the...
