Customer Service Representative

vor 4 Wochen


Sydney, Österreich hatch.team Vollzeit

This is an Investor Contact Centre - Call Campaigns role with Automic Group based in Sydney, Australia

Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations.

-- Automic Group --

Role Seniority - Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

More About The Investor Contact Centre - Call Campaigns Role At Automic Group

The Role

We are seeking an Investor Services Associate (Call Campaigns) to join our dynamic team. In this role, you will be employed on a casual basis to conduct outbound calls to gather Shareholder intent regarding General Meetings, Annual General Meetings, and other Corporate Action activity. On occasion, you may also be required to assist the Investor Services team with ad hoc tasks. This is a great opportunity to gain experience in financial markets and corporate customer service while working in a supportive team environment

Responsibilities 

  • Handle outbound calls to Investors 
  • Provide accurate information and assistance to Investors
  • Follow established call scripts and guidelines to ensure consistent service quality
  • Maintain a professional image for the business

Demonstrated Capabilities

  • Prior customer service or call centre experience is preferred, but not essential
  • Previous experience in financial markets is preferred, but not essential
  • Strong verbal and written communication skills
  • Excellent customer service skills
  • A high level of organisational and time management skills
  • Ability to show initiative and work independently, while being a team player

???? Please consider applying even if you don't meet 100% of what’s outlined ????

Key Responsibilities

  • ️ Customer Education and Onboarding - Assist customers in onboarding, provide education on product features, and give personalized support for success
  • Customer Feedback-Driven Enhancement - Collect and analyze customer feedback to improve products, enhance the customer experience, and ensure continuous quality enhancement

Key Strengths

  • Social skills - Behaves and communicates effectively in different social situations and with a variety of different people
  • Service orientation - Actively seeks and develops strategies to help key stakeholders
  • Verbal communication - Speaks clearly to convey information effectively to a target audience

Why Automic Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Automic Group not with Hatch.

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