Guest Services Manager
vor 1 Woche
Job Category Rooms & Guest Services Operations
Location Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
As Marriott International’sflagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Services Manager, opportunity awaits.
Position Summary:
- Manage day-to-day operations and ensure the quality and standards of the hotel are met
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries whilst engaging and inspiring guests with each guest experience
- Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
- Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
- Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
- Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
- Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar managerial role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
#J-18808-Ljbffr
-
Guest Services Manager
vor 1 Woche
Melbourne, Österreich Marriott International VollzeitJob Number 24109282Job Category Rooms & Guest Services OperationsLocation Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAs Marriott International'sflagship brand, Marriott Hotels drives innovation in our industry. Be part of...
-
Guest Services Manager
vor 1 Woche
Melbourne, Österreich Marriott VollzeitJob Number 24109282 Job Category Rooms & Guest Services Operations Location Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia Schedule Full-Time Located Remotely? N Relocation? N Position Type Management As Marriott International’s flagship brand, Marriott Hotels drives innovation in...
-
Guest Relations Manager
vor 4 Wochen
Melbourne, Österreich Hilton VollzeitAbout Hilton Melbourne Little Queen Street Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces. About the role Leading...
-
Guest Service Agent
vor 4 Wochen
Melbourne, Österreich Marriott VollzeitJob Number 24098379 Job Category Rooms & Guest Services Operations Location Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and...
-
Guest Experience Expert
Vor 3 Tagen
Melbourne, Österreich The Ritz-Carlton VollzeitJob Number 24114019Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment...
-
Guest Experience Expert
Vor 2 Tagen
Melbourne, Österreich Marriott VollzeitJob Number 24114019 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in...
-
Guest Experience Expert
vor 7 Stunden
Melbourne, Österreich The Ritz-Carlton VollzeitJob Number 24114019Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment...
-
Guest Experience Expert
Vor 4 Tagen
Melbourne, Österreich Marriott International, Inc. VollzeitJob Number 24098138Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to...
-
Guest Experience Expert
vor 4 Wochen
Melbourne, Österreich Marriott VollzeitJob Number 24098138 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in...
-
Guest Experience Expert
vor 1 Woche
Melbourne, Österreich The Ritz-Carlton VollzeitJob Number 24110234Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment...
-
Guest Experience Expert
vor 1 Woche
Melbourne, Österreich Marriott International, Inc. VollzeitJob Number 24110234Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to...
-
Guest Experience Expert
vor 1 Woche
Melbourne, Österreich Marriott VollzeitJob Number 24110234 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in...
-
Guest Experience Expert
Vor 6 Tagen
Melbourne, Österreich Marriott International, Inc. VollzeitJob Number 24108709Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service...
-
Guest Experience Supervisor
vor 4 Wochen
Melbourne, Österreich Marriott International VollzeitAdditional Information Overnight shiftsJob Number 24097115Job Category Rooms & Guest Services OperationsLocation Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs Marriott International'sflagship brand, Marriott Hotels...
-
Guest Experience Expert
vor 2 Wochen
Melbourne, Österreich Marriott VollzeitJob Number 24104441 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in...
-
Guest Experience Expert
vor 2 Wochen
Melbourne, Österreich Marriott International, Inc. VollzeitJob Number 24104441Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to...
-
Guest Experience Expert
vor 3 Wochen
Melbourne, Österreich Marriott VollzeitJob Number 24103396 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in...
-
Refrigeration Service Manager/Project Manager
vor 8 Stunden
Melbourne, Österreich Tempro Services VollzeitAir Conditioning & Refrigeration (Trades & Services) We are looking for a Qualified Refrigeration Service Manager who has a proven history in the HVAC industry working throughout the Commercial & Residential sector. We are a growing commercial and high-end residential Refrigeration and Mechanical Services company who can provide fantastic...
-
Guest Experience Expert
vor 7 Stunden
Melbourne, Österreich The Ritz-Carlton VollzeitJob Number 24114127Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment...
-
Night Manager
vor 4 Wochen
Melbourne, Österreich Marriott International, Inc. VollzeitJob Number 24091947Job Category Rooms & Guest Services OperationsLocation AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on...