Senior Claims Consultant

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewYour Role Gallagher Bassett are currently seeking a Senior Claims Consultant – Motor & Property to join our team in Brisbane. This role will be offered on permanent full-time basis with flexible hybrid working arrangements to be agreed. As the Senior Claims Consultant you will have exposure to all Motor & Property lines and you’ll be looking to solidify your career within our Global Brand. How you'll make an impactYou will add value to Gallagher Bassett across the following: Inbound calls and responding to general enquiriesManage a portfolio of Motor and Property claims end to endComplex claims and managing the full IDR processInterpret Motor and Property policy wordings and apply accuratelyLiaise with various third-party providersSettle claims within client service instructions, company guidelines and delegated authorityAttend client meetings where applicableAchieve monthly KPI’s as designated by managementResolve complaints in accordance with company guidelinesIdentify potential fraud/recovery indicators for claims where applicablePayment approval responsibilitiesTrain and mentor claims consultants within the teamHelp with QA requirements including regular file audits of colleagues About youWe’re interested in hearing from people who possess: At least 5 years of Claims experience in Motor and Property claimsIndustry specific ANZIIF qualifications (desirable)Focused on customer / client outcomesStrong Negotiation skillsExcellent customer service skillsExcellent communication and interpersonal skillsPC literate – Database and Microsoft OfficeTime management and organisational skillsA team player that has the ability to coach and mentor fellow peersWhat we can offer you:Flexible work arrangements – including WFHPaid Parental LeaveExcellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunitiesExciting career – as our Company grows, so do the opportunities for our peopleOpportunities for ongoing education and development through both external and internal programs delivered by our own claims training expertsService recognition awards and employee assistance program for yourself and immediate family membersA dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programsAdditional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)Reproductive leaveBirthday Club - have a day off during your birthday month as a gift from GBA brief overview on GB Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff. GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance If this sounds interesting to you, we want to hear from you today, click on Apply for this Job Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leaveOther benefits include:Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.