Customer Exit Representative
vor 1 Monat
About the Role
The Customer Exit Representative assist customers as they exit our rental locations. Integral to this role is the checking driver's license and rental agreements, ensuring that the customer is in the correct vehicle whilst ensuring that the customer has had a good rental experience. The Customer Exit Representative ensures a positive customer experience by addressing inquiries, resolving issues and providing information relevant to the customer.
The Customer Exit Representative performs duties and provides services which reflect the Company's values. Essential duties and responsibilities, shown below, will vary accordingly based on the location, team size, brand and any specialised or specific requirements.
What you'll do
- Assisting customers at the exit gate, reviewing completed rental agreements with customers, continually ensuring knowledge of rates, policies and procedure is current and understood.
- Performing a driver's license check and rental agreement check to ensure the customer is in the correct vehicle.
- Educate customers on local driving laws, speed limits and road signs
- Provide directions out of the airport and information on the features of the vehicle
- Inspecting vehicles for damage, fuel levels, and operation of vehicle and accessories.
- Solving problems raised by customers using sound judgement within applied empowerment guidelines and company policy.
- Ensuring all vehicles are serviced regularly, and Certificate of Fitness, Road User Charge and Registration are up to date and entered into Wizard in a timely manner.
- Removing damaged or problem vehicles from fleet to designated out-of-service area, completing incident reports, and notifying dispatcher or rental counter of vehicles taken out of service.
- Providing coverage in the other teams as required.
- Driving vehicles as required.
What we're looking for
- Applicants must have a full and valid driver's licence
- This is a full-time position that requires opened availability to work days, weekends, nights, etc
- Customer Service background, prior experience in the car rental industry is highly regarded.
- High level attention to details
- Strong problem solving skills
- Excellent communication skills and the ability to build rapport easily
- Ability to work autonomously
- Ability to work in a fast-paced environment while delivery exceptional customer service
- Ability to follow procedures and adhere to company guidelines and standards
Benefits and Perks
- Hourly pay + loadings + performance incentives
- Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
- Access to Perkbox - discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
- Employee discounts on car rental across Avis Budget Group
- Employee Assistance Programme (EAP) provided by Converge - 24/7 support for your mental health and wellbeing
- Full training provided to help you achieve your goals & reach your potential
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate .
At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.
Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.
Melbourne Airport
Victoria
Australia
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