Customer Service Executive

Vor 3 Tagen

Schwechat, Österreich AmerisourceBergen Vollzeit

- What you will be doing
Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.
- Communicate with multiple external and internal customers
- Adhere to all procedures, work instructions, and regulatory requirements in performing the job
- Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc.
- Maintain accurate information regarding shipment status
- Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
- Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
- Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time.
What your background should look like
- EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

- Post-secondary education or equivalent in a related discipline;
- Minimum of 2 years experience in a warehouse customer service role;
- MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:_
- Strong work ethic, sense of responsibility, high level of attention to detail;
- Proactive customer focus;
- Ability to work in a team and independently as well as with mínimal supervision;
- Ability to multi-task in a fast paced environment;
- Self-starter, efficient, organized;
- Capable of consistently producing high quality work under pressure and in a timely fashion;
- Strong proficiency in order entry systems;
- Excellent problem solving ability; and
- Mandatory ability to communicate clearly in English, Spanish, and French as required.

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier (Austria) GmbH

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

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