Customer Service Executive
vor 1 Woche
- What you will be doing
- Customer service employee - plan and manage medicine transport
Are you interested in transport and logistics? Do you want to help ensure that critical shipments of medicine arrive safely at your destination? Then here is an opportunity to make a real difference.
And it's not just something we say. Together with your colleagues, you ensure that shipments of experimental medicine come from the manufacturer and out to the consumer. The fact that the medicine arrives on time and at the right temperature ultimately helps to save human lives. We are proud to contribute to this - do you want to join in too?
Welcome to the World Courier customer service team
We are part of a global company that handles precious shipments that require a high level of service, delivery security and precision. Read more at
You will be part of a customer service team of 9 colleagues, and together you handle about 70 shipments a day. We are a team where everyone helps each other, and at our daily meetings we coordinate and discusses solutions around tasks for the day. Although our work requires immersion, you will also experience a good energy in the team.
A thorough training course
When you start with us, you spend the first 3 weeks at our academy, where you will be taught everything about the processes. Then you are assigned a buddy as a go-to person. It typically takes a minimum of 3-4 months before you are self-sufficient. In addition, you will continuously participate in training and development of your skills.
Responsibility for shipments in close partnership with the customer
After you have fully learnt your tasks, you will be given responsibility for shipments that you plan and execute from A to Z. Each shipment is unique and must be organized differently and in close dialogue with the customer. This gives you great variety in tasks and the opportunity to constantly develop yourself.
Once you have received an order from a customer, you typically:
- ensure that documentation is correct and we have all correct information
- advise the customer about packaging materials
- find the correct routing (primarily by air, unless it is a shorter journey)
- follow the shipment along the way and keep an eye on deviations
- send temperature results to the customer when the shipment has arrived
- ensure that the regulations and safety procedures for the individual workflows required when we handle medication are continuously followed.
You also play a great part in co-responsibility for the individual customer, participating in customer meetings and carrying responsibility for following up with the customer.
We run according to a shift schedule, which we plan 6 months ahead. The working hours are between 6.30 and 20.00, and we mutually discuss and plan the working hours to suit you and the rest of the team, leaving room to also enjoy your time off. There may be overtime in connection with receiving shipments, but here you can choose whether you want to be paid or take the time off.
What your background should look like
- Customer service-minded at your fingertips
You have a distinct and well-developed sense of creating ease-of-mind with your customers, and you have the structure and overview to plan and run shipments door to door.
Other than that:
- you have experience from customer service - preferably in logistics / transport (but this is not a requirement)
- you are interested in logistics / transport - if you do not already know the industry
- you have good IT skills - we work in several different systems at the same time
- you speak and write German and English without difficulty, as we, among other things, have international colleagues we communicate with.
So, whether you are seasoned in logistics / transport and see a challenge in working with medicine transport or you want to take your customer service experience to a new level and immerse yourself in a whole new area, there are plenty of exciting challenges with World Courier.
What AmerisourceBergen offers
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.
Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit
Schedule
Full time
Affiliated Companies
Affiliated Companies: World Courier (Austria) GmbH
Equal Employment Opportunity
AmerisourceBergen is c
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