(Senior) Customer Research Manager

vor 3 Monaten

Wien, Österreich zooplus SE Vollzeit

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

**Job Description**:
The **(Senior) Customer Research Manager (all genders) **takes care of the entire research process for different topics, stakeholders of all levels and all countries. This includes the organization, planning, creation, execution, analysis, and interpretation of customer research projects, as well as the presentation of results and the derivation of recommendations.

**Your tasks**:

- End-to-End conception, coordination, and implementation of international customer research projects
- Creation of qualitative and quantitative questionnaires incl. programming in the survey tool
- Execution of qualitative interviews/ focus groups and analysis of the results
- Consolidation and (statistical) analysis of heterogeneous data sources to derive customer-centric recommendations for action
- Preparation and presentation of results to stakeholders

**Qualifications**:

- Degree (Master) in psychology or business administration with a focus on market research
- Profound professional experience in the field of quantitative & qualitative customer research, CX management or related fields
- Previous experience with common survey tools e.g. Qualtrics, quantilope, survey monkey, etc.
- Very good English (and ideally German) language skills, both written and spoken - further European languages are an advantage
- SQL knowledge and experience is a strong plus

Additional Information

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely or face-to-face at the office.

**Our benefits**:
20% discount in our zooplus shop
Internal and external training
Team events
✈️ 28 vacation days and days off on 24th and 31st of December
Free public transport ticket for Vienna
️ Various supported sport and fitness activities

Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

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