Head of Experience Management Dach

Vor 2 Tagen

Wien, Österreich Grassfish Vollzeit

**Do you want to be part of one of the most exciting digital signage firms across Europe?**Our mission is to deliver extraordinary customer experiences every day in physical retail spaces. We have a strong commitment to improving the shopping experiences for customers worldwide. By starting with a deep understanding of our clients’ businesses, goals, and desired outcomes, we design exceptional customer experiences based on their needs, helping them to stand out and gain a competitive advantage. These experiences are powered by our best-in-class In-store experience management platform, which is used by top brands such as BMW, Porsche, O2 Telefónica, Commerzbank, Lufthansa, J.Lindeberg, SPAR, and Samsonite.

Grassfish is part of the Vertiseit Group, listed on Nasdaq First North Growth Market in Sweden, and consists of over 120 talented colleagues, primarily based in our main offices in Varberg, Sweden (HQ), and Vienna, Austria (65 colleagues).

We are now seeking an** **experienced **Head of Experience Management DACH** (f/m/d) based in Vienna wanting to make a real impact in the world of digital signage In this role, you will be the key person in evolving the In-store experiences for global brands and leading retailers, by leading our Consulting teams of currently 12, all based in Vienna

**Key responsibilities**
- Lead and inspire 2 squad teams (consisting of Squad Leaders, Project Coordinators, Developers and UX / UI Specialists) to achieve peak performance as well as foster their personal growth and professional development
- Provide strategic guidance and hands-on coaching to them, empowering them to enhance the in-store experience for our esteemed global brand partners and leading retailers
- Effectively manage and oversee the consulting departmental budget, ensuring optimal allocation of resources to support our mission and goals
- Implementation of the Consulting way of working in every squad
- Ensure that our Consulting deliveries have a high standard with high customer satisfaction
- Assure squad structures meet global business and customer needs, optimizing competencies and resources for maximum impact
- Align with the Swedish Global Head of Consulting and various internal teams to constantly improve the collaboration between Consulting and other departments
- Develop customer-centric visions and strategies and advise global customers and partners from various industries in their digital transformation whilst building your own Squad along the line later on

**Your profile**
At Grassfish, we believe in growing and exploring new depths. We seek a curious individual who is eager to innovate and join our journey to become the global leader in Digital In-store solutions.

We are now looking for someone with...
- Passion for experiences: We believe that being passionate about improving the omnichannel experience is important, preferably with a retail background. A technical understanding is certainly also helpful
- Think like a customer: A customer-centric approach and always wanting to solve the customer’s needs from both a customer experience and business perspective
- Business mindset: Taking responsibility for the budget and the business, both from a sales/revenue perspective, and also from a cost perspective
- Make it simple: Good leadership skills and a structured approach will help the squads do the right things
- Dare to Challenge: Always wanting to evolve both our own business and our customers' in-store experiences
- Strong communication skills: German and English are a must

**Perks**
- An office filled with passionate and friendly team members who collaborate to achieve success, with the option of 2 days of home office per week
- Discounts on various products and services to help you save on personal purchases
- A flexible benefits package, including options such as an annual public transport pass, a contribution to the “Klimaticket”, or Sodexo restaurant or grocery vouchers
- A well-stocked kitchen with complimentary snacks, including coffee, tea, fresh fruit, nuts, crisps, soft drinks, juices, and seasonal treats
- An annual personal budget of €500 for professional development and learning
- Weekly on-site massages to help you unwind
- Ergonomic workstations with height-adjustable desks to ensure comfort and well-being
- Regular company events to foster team spirit and celebrate our achievements
- Access to an external hotline for mental well-being support
- External hotline for your mental wellbeing
- Opportunities for internal career progression within the company in 5 different countries

Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is as per the collective agreement €4,500 gross per month based on full-time employment (38.5 h/week). However the package will be higher and will be based on your qualifications and experience.

If you have any questions, you are welcome to contact: Elisabeth Pichler, Senior HR Business Partner.

  • Head of User Experience

    vor 1 Tag

    Wien, Österreich Entain Vollzeit

    **About The Role**: Head of User Experience (DACH) Summary: The Head of User Experience (UX) is responsible for defining and driving the overall user experience strategy for the company’s products and services, leading a multidisciplinary team to create intuitive and effective user experiences, collaborating with cross-functional departments, and ensuring...

  • Head of Betting

    Vor 2 Tagen

    Wien, Österreich Entain Vollzeit

    **About The Role**: Entain is hiring a Head of Betting (DACH) to join our European team. As our Head of Betting (DACH) you will be for the commercial performance of DACH Betting in its entirety and of all relevant Betting verticals (Pre Live, Live, eSports, and Virtuals) across relevant Betting brands (Bwin, Ladbrokes, Sportingbet, etc). We’re looking for...

  • Head of Gaming Dach

    Vor 2 Tagen

    Wien, Österreich Entain Vollzeit

    **About The Role**: Entain is hiring a Head of Gaming (DACH) to join our European team. As our Head of Gaming (DACH) you will be responsible for the commercial performance of DACH Gaming as a whole and of all relevant gaming verticals (Slots, Table, Live, and Bingo) for all relevant gaming brands (Bwin, Party, Ladbrokes, etc). We’re looking for someone...

  • Head of Institutional Sales Dach

    Vor 4 Tagen

    Wien, Österreich Raiffeisen Bank International Vollzeit

    **Head of Institutional Sales DACH (f/m/x)**: - The Head of Institutional Sales DACH is responsible for a team of experienced sales colleagues with the main focus to market and distribute capital markets products to Institutional Clients located in Austria, Germany and Switzerland. The key emphasis is on fixed income instruments including derivatives....

  • Marketing Campaign Manager

    Vor 3 Tagen

    Wien, Österreich Tellent Vollzeit

    **Your Mission** The Marketing Campaign Manager - DACH will be part of the Regional DACH team within the greater Marketing department. They will report directly into the Head of Marketing for the DACH region. This role is responsible for planning, executing, and optimizing marketing campaigns that align with the broader demand generation marketing strategy...

  • Marketing Manager Dach

    vor 1 Tag

    Wien, Österreich PriceHubble Vollzeit

    **About PriceHubble**: PriceHubble is a European B2B company that builds innovative digital solutions for the real estate and financial industries based on property valuations and market insights. Leveraging big data, cutting-edge analytics and great visualisation, our products suite brings a new level of transparency in the market, enabling their customers...

  • Marketing Manager Dach

    Vor 3 Tagen

    Wien, Österreich PriceHubble Vollzeit

    PriceHubble ist ein B2B-PropTech-Unternehmen, welches das Verständnis und die Transparenz der Immobilienmärkte auf der Grundlage datengesteuerter Erkenntnisse radikal verbessern wird. Wir aggregieren und analysieren eine Vielzahl von Daten, führen Big-Data-Analysen durch und nutzen modernstes maschinelles Lernen, um präzise und zuverlässige Bewertungen...

  • Poker Manager

    vor 1 Tag

    Wien, Österreich Entain Vollzeit

    **About The Role**: Entain is hiring a Poker Manager DACH (Germany, Austria) to join and drive our European regional poker offerings to our customers. As a Poker Manager for DACH (Germany, Austria) markets you will be working shoulder-to-shoulder with our Head of Poker, being responsible primarily for the production of content, creation of campaigns,...

  • Brand Strategist

    Vor 4 Tagen

    Wien, Österreich iTechArt Vollzeit

    Gertrude-Fröhlich-Sandner-Strasse 2-4 Tower 9, 1100- Vienna, AustriaQuestions? Don’t hesitate to contact us! Rae Felte Summary: Our global Brand Team is looking for an astute, experienced Brand Strategist to join our DACH team. In addition to being a motivated and savvy brand marketer, this individual should be highly collaborative, detail-oriented, and...

  • Business Development Manager, Dach

    Vor 6 Tagen

    Wien, Österreich Headout Vollzeit

    **Why Headout?**: **What we do is important**: In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to **head out** to our next real-life experience. We do this...

  • Vice President of Customer Success Dach Region

    Vor 4 Tagen

    Wien, Österreich N-iX Vollzeit

    N-iX is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002, N-iX has come a long way and increased its presence in nine countries - Poland, Romania, Ukraine, Bulgaria, Sweden, Malta, the UK, the US, and Colombia. Today, we are a strong community of 2,000+ professionals and a...

  • Account Director

    Vor 3 Tagen

    Wien, Österreich Merkle DACH Vollzeit

    Unternehmensbeschreibung **We Dream. We Do. We Deliver.** Als **data-driven Full-Service-Agentur mit Fokus auf Customer Experience Transformation** arbeiten wir mit den** **Top-500-Unternehmen aus der gesamten DACH-Region und Osteuropa zusammen. Unsere Wurzeln liegen in der Schweiz: Merkle DACH ist aus einer Partnerschaft der zwei führenden...

  • Account Director

    vor 1 Tag

    Wien, Österreich Merkle DACH Vollzeit

    Unternehmensbeschreibung **We Dream. We Do. We Deliver.** Als **data-driven Full-Service-Agentur mit Fokus auf Customer Experience Transformation** arbeiten wir mit den** **Top-500-Unternehmen aus der gesamten DACH-Region und Osteuropa zusammen. Unsere Wurzeln liegen in der Schweiz: Merkle DACH ist aus einer Partnerschaft der zwei führenden...

  • Dach Marketing Manager

    vor 1 Tag

    Wien, Österreich N-able Vollzeit

    Why N-able: N-able is seeking a Marketing Manager for the DACH region to join us on our exciting journey of growth! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of...

  • Account Executive

    Vor 3 Tagen

    Wien, Österreich Tellent Vollzeit

    **Your mission** As our Account Executive, you will be responsible for driving business opportunities and closing deals with companies across the DACH market. Your role will be outbound-focused, where you will actively prospecting new leads and generate sales opportunities through targeted outreach campaigns. You will identify potential leads, conduct...

  • Senior Project Manager

    vor 1 Tag

    Wien, Österreich Merkle DACH Vollzeit

    Company Description We **Dream**. We **Do**. We **Deliver**. As a **full-service, data-driven customer experience transformation, **Merkle DACH partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger between Namics and Isobar - two leading full-service digital...

  • Senior Project Manager

    vor 6 Stunden

    Wien, Österreich Merkle DACH Vollzeit

    Company Description We **Dream**. We **Do**. We **Deliver**. As a **full-service, data-driven customer experience transformation, **Merkle DACH partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger between Namics and Isobar - two leading full-service digital...

  • Marketing Campaign Manager

    vor 2 Wochen

    Wien, Österreich Merkle DACH Vollzeit

    Unternehmensbeschreibung** We Dream. We Do. We Deliver.** Als **data-driven Full-Service-Agentur mit Fokus auf Customer Experience Transformation** arbeiten wir mit den** **Top-500-Unternehmen aus der gesamten DACH-Region und Osteuropa zusammen. Unsere Wurzeln liegen in der Schweiz: Merkle DACH ist aus einer Partnerschaft der zwei führenden...

  • Head of Management Reporting

    vor 1 Woche

    Wien, Österreich GoStudent GmbH Vollzeit

    Vienna - English - m/w/d **Perks**: - Flexibility Fast-Track-Career Team EventsAt GoStudent, we work passionately every day to fulfil our mission in building the #1 Global School and revolutionizing the world of education! Headquartered in Vienna and founded in 2016, GoStudent is the leading, scale-up, venture-backed EdTech platform. With over €591...

  • Commercial Director DACH FMCG

    vor 22 Stunden

    Wien, Wien, Österreich Chronos Consulting Vollzeit

    Company OverviewChronos Consulting is a pioneer in consumer data intelligence technology solutions, rapidly expanding its global operations. As an exceptional opportunity to join our dynamic team, we are looking for an ambitious Account Manager to spearhead our DACH FMCG Consumer Insight initiatives.This home office-based position requires occasional travel...