Operation Manager
vor 4 Monaten
Aufgabenbeschreibung: Führung des Betriebsteams bestehend aus Application Manager, System Manager, etc.
- Gewährleistung eines reibungslosen Produktbetriebs und -deployments
- Planung, Organisation und Koordination der produktrelevanten Arbeitsabläufe im
- Betrieb
- Analyse von Fehlern und Problemsituationen sowie Einschätzung des Impacts von
- Incidents auf den Kunden
- Inhaltliche Freigabe von Changes der zu verantwortenden Produkte
- Übernahme von Produkten in den Betrieb mit Qualitätscheck
- Verantwortung für die Systemüberwachung, technische Optimierung sowie
- Maximierung der Prozessautomatisierung
- Technische Ansprechperson für Betriebsangelegenheiten der zu verantwortenden
- Produkte
- Übernahme von betriebsnahen Anpassungen in Abstimmung mit dem Product
- Manager
- Aufbereitung von Service Reviews
- Fähigkeiten: Abgeschlossene höhere technische Ausbildung (FH, UNI, HTL) mit Schwerpunkt IT oder vergleichbare Ausbildung und einschlägige Berufserfahrung
- Mindestens 10 Jahre Berufserfahrung im Servicemanagement mittlerer und großer heterogener IT-Systemlandschaften
- Umfassende Kenntnisse im Bereich ITIL / IT-Service-Management und Security
- Tiefe Fachliche und technische Expertise für den betreuten Service
- Praktische Erfahrung im Second Level Support
- Ausgeprägte Service
- und Qualitätsorientierung
- Strukturierte und ergebnisorientierte Arbeitsweise
- Kommunikative, lösungs
- und zielorientierte Persönlichkeit
- Hervorragende Deutschkenntnisse
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vor 2 Wochen
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