Head of Customer Service and Quality Assurance for

vor 3 Wochen

Wien, Österreich Scoop & Spoon Vollzeit

**Full time / part time**

As **Head of Customer Service and Quality Assurance for Web & App Projects (M/F/d)** at SCOOP&SPOON you will support the entire SCOOP&SPOON team.

**Your area of responsibility includes**:

- Your lead our Quality Assurance department and are responsible for building and leading your team
- In addition, you have overall responsibility for process and quality management
- In quality matters you are the contact person for customers, suppliers and employees
- You take over the technical support of our customers’ digital presences - 1 st and 2nd level support
- You are responsible for the quality testing of our customer solutions
- You will also support the test execution internally, monitor the progress and take over the reporting of the test results
- You drive the design of standards to ensure testability, define KPIs and monitor progress towards sustainable testing strategy
- Your coordinate our developers via tools such as JIRA, Trello etc. in consultation with the respective project manager
- You ensure our quality characteristics through the continuous improvement of processes and our tools as well as test automation; in the long term, you thus actively participate in the further development and implementation of successful test strategies, standards and processes
- You design and describe processes in coordination with the process owners
- You have a good feeling for the strengths and potential of your employees and are responsible for their professional and personal development; you promote and motivate your employees and thus bring about a continuous increase in the quality standard

**Your profile contains**:

- A completed technical education combined with profound knowledge in quality assurance
- IT skills and high affinity for IT topics
- Leadership experience and project management skills desired
- CMS knowledge (e.g. Wordpress) as well as basic knowledge in HTML
- Very good knowledge of written and spoken English
- Structured, independent and solution-oriented way of working
- Team player, technology-savvy organization and communication skills
- High level of empathy, persuasiveness and social skills
- Experience and enjoyment in the design and development of Quality Assurance (QA)
- Interest in working independently on tasks in the area of quality management
- A high level of communication skills, solution and service orientation as well as personal initiative
- Analytical skills, self-organized and communicative

**Our offer**:

- Innovative projects for high-profile Austrian and international clients in an award-winning company
- A positive working environment characterized by openness, flat hierarchies and direct communication
- Pleasant working atmosphere in a highly qualified, intercultural and dynamic team
- Personal and professional development within the framework of the SCOOP&SPOON Academy of Excellence
- Performance-oriented work environment and attractive compensation
- Employee events such as performance day, Christmas party, walking day and of course we also celebrate our successes
- Weekly fruit basket
- Work in flexitime model and with the possibility of a mobile office
- Possibility to work at all SCOOP&SPOON locations in Europe: Graz, Vienna, Munich, London and Prishtina

We understand and live “The beauty of Marketing” with great passion. If you want to be inspired by our credo and experience marketing as an extraordinary discioline in all its facets, then you have com to the right place.

Due to the Austrian Equal Treatment Act, we are obliged to disclose the annual salary for a full-time position as a basis for negotiation. This amounts to EUR 62,000.00 gross. Your actual salary depends on your professional experience and qualifications and will be agreed in a personal interview.

We look forward to hearing from you

If you would like to learn more about SCOOP&SPOON, please visit us at

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