Service & Support Director (M/F/d)

vor 3 Monaten

Wien, Österreich Canon Vollzeit

As Service & Support Director you are responsible for leading Canon Austria´s Service and Professional Services Function, ensuring best in class and efficient service operations for Canon Austria. Together with your team you not only deliver efficient service propositions and pricing strategies to protect our longterm service margin but ensure best in class service delivery for our customers.

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
- Lead Canon Austria´s Service and Support and Professional Services Function for direct and indiret sales
- Act as a proactive strategic center of excellence for efficient service propositions, competitive service cost price setting and long-term protection of service margin
- Ensure and enforce implementation of EMEA service standards to create local best in class service operations
- Ensure the delivery of financial contribution from traditional and professional services, maximizing opportunities to grow additional services whilst having a strong focus on control of cost of sales and SGA
- Responsibility for overall achievement of customer satisfaction objectives

**What we ask**:

- Demonstrated track record preferably in either Service or Professional Services Management
- Strong proactive change management and innovation mindset- Process management skills and knowledge (ideally Prince2, APMP, )- Inspiring and motivational leadership style based on KPI's accompanied by goal and outcome orientation with a strong coaching focus: “make it happen”
- Customer driven mindset
- Analytical and structured working style
- Capable to operate successfully in complex matrix organizations- Ability to actively interact and build relationships at all levels of the organization-
- Act as a role model of Canon's leadership principles-
- Fluent in German and English**You will need**:

- Capable to operate successfully in complex matrix organisations
- Abiliy to actively give and receive feedback
- Empower team through delegation and coaching
- Ability to actively interact and build relationships at all levels of the organisation
- Act as a role model of Canon's leadership principles

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

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