Support Analyst

vor 4 Wochen

Wien Bezirk Innere Stadt W, Österreich SmartStream Vollzeit

**Description**
- With over four decades of experience behind us, we’re a trusted partner to the financial industry, transforming middle and back-office operations across the globe, including 75 of the world’s top 100 banks. Today we’re solely owned and funded by the Investment Corporation of Dubai.
- Our wealth of practical knowledge, coupled with a constant focus on innovation, has made us an industry leader. Our solutions and services span the transaction lifecycle and incorporate some of the most revolutionary technologies currently available.-
**Responsibilities**:

- Provide 1st & 2nd level customer support, by interpreting customer queries and problems.
- Gathering information and insight to investigate, via phone or remote access.
- Debug, replicate, test, document results, writing and changing documentation when required.
- Ensure all support issues are fully logged and documented in the Dynamics 365 incident management system.
- Provide regular customer updates.
- Ensure that all issues assigned are fully managed without exception.
- Interpreting customer queries and problems, gathering information to investigate, debug, replicate, test, and document results.
- Ensure that all customer issues assigned are fully managed without exception, including regular customer update.
- Investigate through to successful resolution a high level of support calls, and ensure customer satisfaction is achieved and maintained at all times.

**Key Skills**
- Readiness and eagerness to learn quickly
- French Language skills, both written and spoken mandatory
- English Language skills
- German Language skills an advantage
- Basic knowledge on Operating Systems (Windows or Linux/Unix)
- Knowledge of Relational Databases (DB2 or Oracle or MS-SQL) is an advantage

**Desirable Skills**
- Excellent communication skills both written and verbal.
- A calm and convincing telephone manner.
- A desire to work in a team environment and take responsibility for key functional areas.

**Qualifications**
- Relevant computing qualifications desirable, considered alongside vocational experience.

**Experience**
- Experience in customer Application Support, client server or web products
- Banking & Finance experience desirable, but not essential
- Technical background

**Employment Type**
- Permanent

**Benefits**
- Competitive salary
- Open work culture
- Flexible working hours
- International working environment and high-end clients
- Lunch vouchers

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