Hpe Dispatch On-demand Technician
Vor 4 Tagen
We are seeking skilled Dispatch On-Demand Technicians to provide timely and efficient onsite support services for Hewlett Packard Enterprise (HPE) products and eligible Multivendor systems. This position requires technicians who can quickly respond to service calls, performing break-fix services, hardware support, and installation tasks as per HPE's service quality standards.
**Responsibilities**:
- Respond to dispatch calls for onsite support services, including hardware break-fix, installation, and troubleshooting for HPE and Multivendor products.
- Coordinate with the HPE solution center and customers to manage the service delivery order, including the scheduling of onsite visits, part pickups, and effective communication regarding task details and updates.
- Perform hardware support tasks within the agreed service window, ensuring compliance with HPE's service level agreements (SLAs) and customer satisfaction.
- Engage in "Hands & Eyes" services to assist HPE Global Remote Services by providing onsite troubleshooting and diagnosis support.
- Verify part delivery and ensure alignment with the service window before dispatching to the customer site.
- Complete any required installation verification tests for devices and provide Service Recipient orientation on basic product features.
- Follow all safety and security guidelines, including the use of Personal Protective Equipment (PPE) as necessary.
**Requirements**:
- Proven experience in IT hardware support, with a focus on troubleshooting, repair, and customer service.
- Relevant technical certifications, such as A+ certification or equivalent industry-recognized credentials. Specific HPE product or service certifications may be preferred or required.
- Strong problem-solving skills and the ability to work independently in a dynamic and fast-paced environment.
- Excellent communication skills, with proficiency in English and preferably in the local language of the Service Recipient.
- Availability to respond to dispatch calls according to business needs, which may include off-hours or emergency situations.
- Legal right to work in the country/region where services are provided.
**Preferred Qualifications**:
- Prior experience with HPE and Multivendor products.
- Familiarity with operating systems embedded in HPE storage and Synergy products, such as Microsoft Windows, Red Hat, Suse, Linux.
- Experience working in a dispatch or on-demand support role.
**Benefits**:
- Competitive compensation based on completed service calls and tasks.
- Flexible working hours and the opportunity to work across various locations.
- Access to HPE training materials and potential for certification in specific HPE products or services.
**How to Apply**:
**About Us**:
Field Service Techs (FST) is a reliable IT networking platform in Slovakia that connects skilled IT specialists with customers offering IT projects opportunities. Our platform provides a seamless experience with advanced features such as messaging, real-time notifications, payment withdrawals, and dispute resolution.
Expand your experience with emerging technologies and be a part of our growing FST platform.
**Salary**: 4.000,00€ - 8.000,00€ per month
Expected Start Date: 01/04/2024
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