Senior End User Support Analyst

vor 6 Monaten

Graz, Österreich Renesas Electronics Vollzeit

**Company Description**
Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what’s next in electronics and the world.

We are looking for a passionate and dedicated IT Support Representative (M/F/d) to join our dynamic team on-site in Graz / Austria. If you enjoy solving technical challenges, participating in global IT projects, have excellent communication skills and enjoy working in a positive and team orientated environment, then you could be the perfect fit for our company.

**Your tasks**
- Providing local support activities for the Global Service Desk, facilities and corporate IT functions
- Deskside, L2 support and other IT support at designated sites
- Troubleshoot and provide local support for end users
- Act as the local liaison between IT and the business
- Providing IT project support as required by the business
- Own a secondary technical skill (for example SCCM, Zscaler, Apple devices)
- Maintain internal user guides, guidance notes and technical documents
- Provide new starters with correct equipment and guided access to IT resources and ensure leaver equipment is processed correctly
- Stock control & inventory & secure hardware disposal
- Response time for escalations to Level 2 support within SLAs
- Replacement equipment available to meet SLA
- Occasionally setup and maintenance of the IT infrastructure at a basic level
- Provide vacation / holiday coverage to other in region liaisons
- Occasionally on call/standby work during scheduled out of hours IT upgrades

**Qualifications**
- Role typically requires 5 years IT experience in a professional capacity
- Very good knowledge of Windows client software and Microsoft office
- Able to manage priorities under pressure
- Desired knowledge of networking, including Wifi, routers, switches, VPN
- Secondary technical skill (e.g. Azure AD, endpoint security)
- Excellent verbal and written communication skills
- ability to convey technical information to non technical users successfully
- Experience in working in an agile organization that is fast moving and requires a can do attitude
- Experience in working across all levels of an organization
- Good knowledge of written and spoken German and English

**Additional Information**

Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

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