Consulting Account Executive
vor 7 Monaten
Contributes to the overall One Microsoft strategy and leads the Consulting sales account strategy. Leads the Consulting account team account-planning preparation, defining Consulting sales priorities and collaborating with Consulting delivery/account-aligned leads to leverage insight and provide input to overall account plan. Drives for agreement with the account team on customer and partner stakeholder ownership, including Consulting-led stakeholder relationships. Demonstrates a deep understanding of a customer’s business and differentiates themselves in complex selling environments by sharing insights, reframing the status quo, and quantifying business impact that motivates customers to take action. Orchestrates the Consulting-sales relationship with the core account team, driving for a positive One Microsoft customer experience by collaborating closely with colleagues to ensure successful creation, maintenance, and execution of the account plan. Drives the sales cycle from lead qualification through to deal closure, effectively executing pre-sales process requirements (e.g., Microsoft Customer Engagement Methodology, or MCEM). Drives discussions of deal terms and conditions (e.g., scope, milestones, price) with customer stakeholders, in collaboration with the Consulting account team, to ensure agreement and successful deal closure.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
Strategy and Planning
- Leads the contributions of the Account Team and the Consulting account team to the account vision and strategic approach. Provides insights, ideas, and recommendations to address immediate and longer-term customer priorities and Microsoft objectives. Contributes to the overall One Microsoft strategy, driving for agreement with account team on Consulting and Partner strategy. Leverages appropriate tools, frameworks, and methodologies to develop a deliberate approach to position potential modernization and digital transformation outcomes specific to their industries across 3 horizons which are aligned with customer's priorities. Understands the weaknesses and strengths of competitor solutions and footprints and leverage this knowledge in strategy and planning.
- Leads the Industry Solutions account planning contribution with the wider Microsoft Customer and Partner Solutions (MCAPS) account team, defines Industry Solutions sales priorities to leverage insight and provide input to overall account plan. Proactively looks ahead and identifies actions required to develop Consulting opportunities that are aligned with the account strategy, Microsoft's strategy, and Consulting catalog go-to-market solution plays. Leverages business outcomes specific to their industries across 3 horizons as a point of view/roadmap for digital transformation. Leads Consulting input to account-team planning sessions, follows the common sales and delivery methodology for Microsoft, and provides updates per required account-team governance and rhythms. Understands revenue drivers for other Microsoft business segments (e.g., Microsoft Azure Commit to Consume (MACC) and aligns plans appropriately (e.g., cloud-success metrics, revenue-recognition timelines). Thinks strategically about account planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts.
Relationship Management
- Owns and maintains in agreement with the core account team customer and partner relationships, influences key decision makers and leads effective rhythms of connection with customer and partner stakeholders. Builds and maintains relationships with appropriate networks of Microsoft decision makers and leaders, and successfully leverages them where needed for customer and partner success.
- Leverages insight from consulting account-delivery team to ensure awareness of status of projects in delivery. Plans regular consulting connections with customer to seek customer feedback and maintain proactive dialogue on overall consulting value provided, as well as relationship risks and issues. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience. Facilitates CXO connections between customer and Consulting to enable customers to provide feedback directly to Microsoft executives, and to develop customer/consulting e
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