Customer Portal Analyst
vor 2 Wochen
**Group Description**
At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.
We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.
**Role Summary**:
**Key Responsibilities**:
- 1st and 2nd Level support of Security Administrators and end user
- Coordination of 3rd level support with OEM portal when required
- Check regularly for divisions registered outside main organizations in Covisint and ensure they get realigned accordingly
- Help new divisions get set up properly within portal and hierarchy
- Ensure new codes are set up properly so business transactions will flow properly
- Liaise with Magna sales/purchasing and legal dept, customer, Dun & Bradstreet periodically when issues around Duns numbers arise. (Add/delete/update information related to Duns number)
- Assist with and ensure bank detail entries into GSDB are done correctly
- Develop and maintain Magna specific training material relating to the administration of the various OEM portals
- Support the implementation of portal integration processes and set up iPoint missions (correct and monitor issues around iPoint)
- Provide presentations on 3rd party software solutions related to OEM systems
**Key Qualifications/Requirements**:
- Excellent documentation, organizational and time management skills with the ability to multi-task and prioritize
- Strong interpersonal and communication skills
- Ability to work flexible hours and overtime/weekends when required
- Positive, pro-active, energetic, and professional
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a fast, mission critical environment
- Strong customer service orientation
- Very good English language skills (written and verbal)
- Solid German language skills (written and verbal)
**Knowledge, Education and Work Experience**:
- 3 to less than 5 years of work related experience
- Experience with iPoint and OEM Systems is an asset
- Experience working in a global team oriented, collaborative environment
**Additional Information**:
Regular travel less than 10% of the time.
For dedicated and motivated employees, we offer an interesting and diversified job within a dynamic global team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment.
**This position is intended for a minimum of 6 months, with the option to extend for a further 3-6 months, and will be commissioned through one of our strategic personnel service providers. We offer attractive benefits and a salary that is in line with the market, depending on your skills and experience.**
**Awareness. Unity. Empowerment.**:
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