Internship Service Desk Analyst

vor 1 Monat

Wien, Österreich Erste Digital GmbH Vollzeit

**Location**: Vienna

**Working-Hours**: Part-time

**Occupation Area**: IT

**Company**: Erste Digital

We are part of Erste Group - the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

With top notch technology, we drive the realization offers the Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region.We aim to attract and develop the best talent and aspire to be an IT employer beyond compare.We are Erste Digital. We are #digitaltotheheart

**What to do**:
We are looking for students to support our workplace teams. Typical tasks - depending on the field - would be
- Operational interface to external Service Desk Providers and internal service recipients
- Internal SPOC for ticket problems
- Tracking and forwarding of ticket problems and requests
- Ticket management and analysis
- Development of solutions for structural ticket problems
- Support of IT workplace related projects, e.g. testing the new request tool from a demand manager's and user's perspective
- Support our Workplace research & development team with your knowledge and help us solve tricky problems together with high-end specialists

Get in touch with a wide range of technologies, from cutting edge to mainstream.
You will have the opportunity to learn from our experienced team members and can also bring in your own new ideas that will help us to grow and improve.

**You check these boxes**:

- Enrolled student with on-going program at University (Uni, FH), IT related
- Customer orientation, organizational skills and a structured way of working
- High interest in IT workplace related issues
- Capable of prioritizing and assessing situations correctly
- Passion for teamwork and continuous learning
- At least conversational German and English (we offer language courses)
- Curious and empathetic, treating all people with respect
- Immediate start for an internship with the duration of 12 months with the potential for further extension

**Why you will like us**:

- Possibility to benefit and learn from our international, talented and passionate community at Erste
- Great learning curve through ownership and creative freedom
- Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
- Good food: Healthy nutrition and good food are important for our quality of life. With seven restaurants and cafeterias, there’s something to suit every taste on the Erste Campus
- Health Centre - The Erste Campus operates a fully equipped health centre that offers all employees a high standard of medical services during working hours.
- New way of work: With our flexible working hours model we want to make your life less complicated. Combing the best of both worlds, remote and company time.
- Discover all our benefits of Erste group here - Thanks to our corporate benefits partners, you can also receive a whole bunch of discounts in different areas.
- We offer you a varied part-time internship position (20-30h/week) for 12 months. An internship salary of EUR 2.635;
- gross per month (on a full-time basis) is offered.

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.

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