Pdt Ddt Systems Specialist

vor 5 Monaten

Wien, Österreich Takeda Pharmaceutical Vollzeit

**ABOUT PLASMA-DERIVED THERAPIES**

As a trusted global leader and industry partner who is reimagining plasma and exploring its untapped potential, Takeda’s Plasma-Derived Therapies Business Unit is dedicated to transforming the lives of patients worldwide who rely on these lifesaving and life-sustaining therapies.

With an 80-year legacy of developing treatments for rare and complex chronic diseases, we thrive on innovation, offering a broad, differentiated portfolio of more than 20 plasma medicines with integrated care solutions to patients in more than 80 countries.

Powered by 17,000+ Takeda employees primarily focused on plasma, our > 200 high-quality BioLife donation centers, a dedicated R&D team, and eight world-class plasma manufacturing facilities, we are unleashing data, digital and technology to transform our end-to-end operations and set new industry standards.

This enables us to innovatively and sustainably meet the growing and changing needs of patients, our people, and our planet, today and in the future.

**THE OPPORTUNITY**

The position of **PDT DDT Systems Specialist (f/m/x) **is a vital role within Takeda’s Plasma-Derived Therapies Function. This role is responsible for providing technical support and assistance to users within the PDT/BioLife organization. This includes troubleshooting hardware and software issues and providing technical advice on technology-related support matters. The PDT DD&T Systems Specialist will also be responsible for installing, configuring, and maintaining computer hardware and software, as well as other technology-related tasks.

Here you will help Takeda realize our ambition to transform the lives of patients through innovation and sustainability from plasma donation to delivery of medicines.

This is turn empowers Takeda’s unwavering commitment to patients.

**YOUR TASKS IN DETAIL**
- Troubleshoot PDT/BioLife hardware and software issues, as well as network problems within the PDT/BioLife plasma centers.
- Install, configure, and maintain PDT/BioLife specific computer systems, software, and hardware.
- Manage and leverage technical support for PDT/BioLife Operations systems such as PCMS, BPMS, Amadeus, Mosquito, LIMS, etc.
- Collaborate with internal and external stakeholders to support opening of new PDT/BioLife plasma centers and integration of acquired plasma centers.
- As a contributor of the escalation process, take ownership of major incidents to ensure coordination with resolving parties, effective communication to stakeholders, and post incident review in cooperation with global procedures and processes (Major Incident Management - MIM).
- Coordinate Hardware Refresh initiatives with global DD&T team(s) and external parties to ensure mínimal impact to PDT/BioLife operations.
- Develop, document, and implement technology processes, policies, and procedures for the PDT/BioLife organization.
- Ensure compliance with all applicable laws and regulations related to the PDT/BioLife organization.
- Maintain accurate records and documentation of all data, digital, and technology activities.

**REQUIRED QUALIFICATION, EXPERIENCE & SKILLS**
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 1-5 years of experience in extensive desktop technology support role
- IT Service Management (Incident, Change, Problem, etc.) experience and/or ITIL certification
- Solid experience with various operating systems (Windows, Linux, iOS, Android, etc.), as well as networking and virtualization technologies
- Relevant experience in pharmaceutical industry business
- Proficient in English and German
- Excellent written and verbal communication skills including the ability to interact effectively with multifunctional teams
- Strong Business Relationship and Stakeholder Management skills

**Desirable**:

- Certification in Microsoft Server Administration and/or Desktop Support
- CompTIA A+, CompTIA Network+, MCSA, MCSE certifications

**WHAT TAKEDA CAN OFFER YOU**

For the fifth consecutive year, Takeda has been certified by the Top Employers Institute as a

Global Top Employer. No investment we make pays greater dividends than taking good care of our people.

**We offer you**:

- A meaningful career, grounded in our values
- Continuous professional growth and global careers
- A diverse and inclusive network of colleagues
- Flexible work environment, including hybrid working
- A collaborative culture encouraging an entrepreneurial spirit and agile thinking
- A comprehensive salary and benefits package

Motivated employees must be remunerated appropriately. The minimum salary for this important and responsible position is **€ **3.909,67** gross per month (full time, collective wage agreement for the chemical industry). The actual remuneration package will be guided by your professional experience and your qualifications, increased payment is possible_._

**Diversity, Equity, and Inclusion**

**NEXT STEPS**

**Locations**:
AUT - Wien - D

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