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Team Lead

vor 4 Wochen

Wien, Österreich Entain Vollzeit

**About The Role**:
**Job Title: Team Lead - HR Operations (all genders)**

**Contract : 12 Month FTC (Maternity)**

**Location: Vienna**

**Salary: Dependent on Experience + Bonus + Benefits**

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment

**The Role in a Nutshell**:
You will be responsible for a team up to 3 team members based in Vienna, who on a daily basis provide transactional (including payroll) and first line advisory support to our employees and managers across the employee lifecycle. Further you will be leading a team of 3 members in our Bulgarian Entity

On a day-to-day basis you will be hands on delivering on tasks as well as overseeing the activity of your team, to drive performance and deliver outstanding customer care to our employees and managers.

With an ambition for developing people, you will coach and develop your team through regular performance reviews and 1-2-1 sessions.

You need to have a passion for change as we are always looking at ways, we can improve our processes and procedures across the HR function.

You will collaborate with the wider HR team and manage key stakeholders relationships in order to proactively plan service delivery.

**What you'll be doing**:

- Support the provision of a timely, consistent HR service to managers, employees and external parties ensuring compliance with employment legislation, policies and good employment practice via effective supervision of the operations team and hands on delivery of activities and tasks
- Work collaboratively with the wider HR team to deliver a service to the business
- Lead and develop the team in order to ensure they meet objectives and delivers a high-quality administrative service to employees, line managers and other areas of the wider HR team
- Fully responsible for payroll. Hold key relationship with external payroll related providers
- Ensure data accuracy of employee data in Vienna
- Lead and develop the team in order to ensure they meet objectives and delivers a high-quality administrative service to employees
- Plan and allocate case management to ensure effective distribution of work and day to day duties to the team

procedures and how to guides are kept up to date
- Conduct and support with audits and quality reviews to ensure data accuracy and adherence to policy / process / SLAs and KPIs
- Process all team administration in line with work instructions and procedures, SLAs and act as first point of escalation / query resolution for all advisors/ administrators within the team and where appropriate, ensure the correct escalation of queries or cases to Subject Matter Expert

**What we need from you**:

- Fluent in English and German
- Thorough knowledge of Austrian labor law with focus on time and attendance
- experience leading a team, including developing those in their early career or in junior roles
- Strong Payroll experience
- Previous experience of developing and continually improving HR processes and procedures
- Strong communication skills with the ability to influence and build good working relationships at all levels
- Excellent communication and interpersonal skills
- Highly organised with an ability to prioritise
- High team ethic - willing to support colleagues and get involved
- Working to SLAs, KPI’s policies and procedures
- Working with confidential and sensitive matters
- Providing advice and guidance
- Proficiency with MS Office e.g. MS Word, PowerPoint, Excel
- Experience and understanding of Employee Relations and HR policies and processes
- Experience of using HR Systems

**What we offer**:

- We offer an annual salary minimum 44,200 euro gross p.a.
- Lunch vouchers are available
- A permanent work contract for 40 hours
- Strong focus on the personal and professional development, including in-house mentorship and e-learnings
- Relocation package
- Team Spirit: events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
- A modern and dynamic working environment in the heart of Vienna

**About The Company**:
We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

**Diversity