Next Generation Customer Engagement

vor 7 Monaten

Wien, Österreich Takeda Pharmaceutical Vollzeit

**People First** - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. **Our people are the heart of Takeda**.

We are looking for a

**Next Generation Customer Engagement (NGCE) Manager (M/F/d)**

in a permanent position/ full time at the location Vienna (Euro Plaza).

**Your tasks in detail**:

- Data & Insights: You work with data and data specialists to harvest key insights and gain new perspectives with the aim to increase the success of digital measures. Benefit will be hands-on experience with dashboarding and analytics
- Brand Strategy: A good understanding of brand strategy and associated requirements enable this role to create a productive work-relationship with its key stakeholder product marketing. Hands-on experience with product marketing tactics and strategy will be of great service when supporting the execution of omni-channel measures
- Omnichannel Strategy: Who, where, what - are key to set an omnichannel strategy on campaign basis - you will be supporting persona creation and definition of campaign goals and KPIs. Also, you will drive channel selection and customer journey touchpoint mapping to enable the OC strategy
- Customer Journey: You will be vital in guiding its business stakeholders at creating state of the art customer journeys. You lead pre-execution process checks and audits to ensure project organisation-wide alignment. You drive data mapping with all to-be-created touchpoints to enable data capture and future learning and optimization
- Campaign Execution: The key focus area of work for you is the execution of omnichannel campaigns, mainly digital, but might include direct sales (in-field) or traditional marketing or events
- You ensure strong collaboration with external vendors or business partners and drive commercial and operational excellence as part of campaign execution
- You oversee and actively participate in the delivery of all types of digital assets by monitoring their quality and functionality
- You work hands on or by managing partners to ensure in-time, in-budget, and in-quality delivery of assets
- Document, review and communicate lessons learned
- You support the re-use of existing assets, to increase speed at go-to-market activities
- You monitor launches of digital assets and act as a SPOC for the business
- You advocate and share achievements of OCE functions to drive adoption and collaboration

**Your profile**:
Obligatory Requirements:

- In-depth knowledge of technical vocabulary and ability to effectively articulate technical requirements with different technology stakeholders
- Experience coordinating with cross-functional teams to ensure successful delivery of business programs through remote facilitation platforms (e.g. Miro, Klaxoon, Teams, Zoom, etc.)
- Strong understanding of digital technologies and ability to identify new opportunities for engagement
- Experience with CRM platforms, particularly Salesforce, Veeva or similar
- Hands-on experience with marketing automation tools (e.g. Salesforce Marketing Cloud, Pardot, or Hubspot)
- Knowledge of CMS usage and prior experience (e.g. Drupal, or Sitecore,)

Optional Requirements:

- Experience with A/B testing, to optimize results of campaigns
- Experience with web analytics, such as Google Analytics, to track and measure website performance and user behaviour
- Familiarity with data visualization tools, such as Tableau or PowerBI
- Familiarity with web development languages (e.g. HTML, CSS, and JavaScript) to drive or oversee the optimization of digital assets

**What you can look forward to with us**:

- Appreciative working atmosphere in an international and exciting working environment with a wide range of development opportunities
- Independent work with the opportunity to play a part in shaping an innovative company
- Professional and personal development opportunities
- A wide range of social benefits
- Flexible working hours and home office (only 40% in the office)

For this important and responsible position, the minimum salary is € 4,104.49 gross/month (full-time, KV chem. Industrie). The actual salary package depends on your professional experience and qualifications.

**Empowering our people to shine**

**Diversity, Equity and Inclusion**

Takeda is committed to foster diversity, equity and inclusion. Hiring decisions are based entirely on qualifications and are made regardless of gender, ethnic origin, religion, sexual orientation, age or disability.

**Locations**:
Vienna, Austria

**Worker Type**:
Employee

**Worker Sub-Type**:
Regular

**Time Type**:
Full time

  • Friseurassistentin

    vor 2 Wochen

    Wien, Österreich IKS Next Generation Vollzeit

    FriseurassistentIn | Wien 6 | NEUERÖFFNUNG Wir suchen eine FriseurassistentIn Du bist kommunikativ und liebst es Menschen etwas gutes zu tun? YEAH!Dann bewirb Dich JETZT bei uns als FriseurassistentIn EINFACH YEAH NEUER JOB NEUER SALON NEUE KOLLEGEN NEUE KUNDEN NEUE TRENDS NEUES YEAH! ➥ Du willst nicht irgendeinen JOB. **➥ Sondern den...

  • Transformation Lead

    vor 7 Monaten

    Wien, Österreich UNIQA Vollzeit

    Competencies: Arbeitet mit anderen zusammen; Vertrauen schaffen; Vision und Ziele vermitteln Als eine der führenden Versicherungen wissen wir, dass wir gemeinsam mehr bewegen können. Bei UNIQA sind wir deshalb die Gemeinschaft für ein besseres Leben. Wir nutzen unsere individuellen Fähigkeiten, um zusammen eine bessere Zukunft zu gestalten. Erzähle uns...

  • Top-stylistin

    vor 2 Wochen

    Wien, Österreich IKS Next Generation Vollzeit

    Top-StylistIn | Wien 6 | NEUERÖFFNUNG Wir suchen die/den tollsten Top-StylistIn der Stadt Du bist kreativ & ambitioniert? YEAH!Dann bewirb Dich JETZT bei uns als Top-StylistIn Wir suchen hoch motivierte, Trendorientierte Persönlichkeiten, die ernsthaft, aber auch mit viel Freude am Handwerk Ihren Beruf als Top-StylistIn lieben EINFACH YEAH NEUER JOB ...

  • Transformation Lead

    vor 7 Monaten

    Wien, Österreich UNIQA Vollzeit

    Competencies: Arbeitet mit anderen zusammen; Effektive Lösungen finden; Kundenorientierung; Verantwortungsbewusst handeln; Vision und Ziele vermitteln Als eine der führenden Versicherungen wissen wir, dass wir gemeinsam mehr bewegen können. Bei UNIQA sind wir deshalb die Gemeinschaft für ein besseres Leben. Wir nutzen unsere individuellen Fähigkeiten,...

  • Demand Generation Marketer

    vor 2 Wochen

    Wien, Österreich Usersnap GmbH Vollzeit

    **Job description**: Usersnap is a web-based customer feedback platform that is used by companies like Facebook, Canva, and Microsoft worldwide. We are searching for a data-driven Online Demand Generation Marketing Expert with a proven track record in B2B channels marketing and performance marketing. Preferred with SaaS experience. **In this role, you’ll...

  • Customer Service Manager in

    vor 2 Wochen

    Wien, Österreich Next Kraftwerke GmbH Vollzeit

    Als Customer Service Manager_in hilfst Du unseren Kund_innen, ihre Anlage schnell und unkompliziert in unser Virtuelles Kraftwerk zu bringen und stimmst die entsprechenden Schritte mit dem Netzbetreiber ab. Auch im Anschluss unterstützt Du sie bei Rückfragen zu Vermarktung, Kommunikation und Rechnung. Du bist eines unserer Aushängeschilder nach außen;...

  • Mitarbeiterin Customer Engagement

    vor 4 Monaten

    Wien, Österreich Polestar Vollzeit

    Polestar ist die schwedische Marke für leistungsstarke Elektroautos, die sich zum Ziel gesetzt hat, die Gesellschaft durch den Einsatz von Design und Technologie zu verbessern, um den Übergang zu einer nachhaltigen Mobilität zu beschleunigen. Wir planen, bis 2026 ein Produktportfolio aus fünf Performance Elektroautos aufzubauen. Polestar 2 wurde 2019...

  • Customer Service Manager in

    vor 5 Monaten

    Wien, Österreich Next Kraftwerke GmbH Vollzeit

    Als Customer Service Manager_in hilfst Du unseren Kund_innen, ihre Anlage schnell und unkompliziert in unser Virtuelles Kraftwerk zu bringen und stimmst die entsprechenden Schritte mit anderen Marktteilnehmer ab. Du unterstützt auch bei Rückfragen zu technischem Anschluss, Vermarktung und Rechnung. Du bist eines unserer Aushängeschilder nach außen, aber...

  • Lead Generation Expert

    Vor 6 Tagen

    Wien, Österreich enspired GmbH Vollzeit

    join us and drive the energy revolution you are experienced in lead generation in the European market, and you have an outstanding selling attitude? Then you are the missing puzzle piece in our Growth team! We are looking for a Lead Generation Expert (f/m/x) who is passionate about the power industry and everything related with it. Together with your...

  • Digital Commerce Specialist

    vor 4 Wochen

    Wien, Wien, Österreich Coca-Cola HBC Austria GmbH Vollzeit

    Coca-Cola HBC Austria GmbH: Where Impact Meets OpportunityAre you ready to unleash your full potential and contribute to the future of customer engagement? Look no further than Coca-Cola HBC Austria GmbH, one of the world's largest bottlers and partners of The Coca-Cola Company. In this exciting role as a Digital Commerce Specialist - Customer Engagement...

  • Senior Customer

    vor 1 Monat

    Wien, Österreich Mavie Next GmbH Vollzeit

    **Join Our Team as a Senior Customer & Product Experience Designer at Mavie Next: Make a Real Impact** At Mavie, we're on a mission to transform healthcare by providing holistic solutions that support individuals throughout their entire well-being journey—helping them stay healthy and get healthier. We're reimagining how people experience healthcare...

  • Team Member Für Den Next Generation Circle

    vor 7 Monaten

    Wien, Österreich DONAU Versicherung AG Vollzeit

    **Deine Aufgaben**: - **Mitten drin statt nur dabei**: Du spielst eine zentrale Rolle bei der Planung, Konzeptionierung und Umsetzung digitaler Produkte und Projekte (z.B. WohnenNext) - **Zentrale Schnittstelle**: Als Teammitglied bist du die entscheidende Verbindung zwischen unserem Team, den Stakeholdern und anderen Abteilungen. Du sorgst für eine klare...

  • Senior Innovation Coach

    vor 7 Monaten

    Wien, Österreich Mavie Next Vollzeit

    **Your challenge & tasks**: - ** Facilitate and continuously develop the **Mavie** Next** **Ways of Working & **OKR **process**: Coach teams to set impactful goals, identify and resolve impediments early on and help teams collaborate effectively and efficiently - ** Guide teams in their business design**,** **towards **agile &**productive working...

  • Partnership Manager

    vor 6 Monaten

    Wien, Österreich Mavie Next Vollzeit

    **Your challenge & tasks**: - Provide strategic partnership insights, create and execute a partnership strategy that brings B2B and B2C customers to MavieMe. - Conduct research to understand potential target groups, build partnership pipelines, and conduct the outreach. - Maintain partner relationships and develop strategies that enhance the MavieMe...

  • Growth Marketer

    Vor 6 Tagen

    Wien, Österreich Usersnap GmbH Vollzeit

    **Job description**: Usersnap is a web-based customer feedback platform used by companies like Facebook, Canva, and Microsoft worldwide. We are searching for a data-driven Digital Marketing Expert with a proven track record in B2B channels marketing and SaaS product marketing. **In this role, you’ll get to** - Strategize and execute on company-wide and...

  • Customer Service Agent

    vor 7 Monaten

    Wien, Österreich hi.health Vollzeit

    **Who are we looking for** We are currently looking for a **highly motivated Customer Service Agent **(approx. 8h per week, marginal employment) to join our dynamic startup environment. **Your role** - You are hi.health’s voice towards our B2B Clients and their customers and make sure people receive the support and information they need regarding their...

  • Manager - Next Gen Employability

    Vor 4 Tagen

    Wien, Österreich ServiceNow Vollzeit

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Assistant to Managing Director

    vor 7 Monaten

    Wien, Österreich Mavie Next Vollzeit

    **Your challenge & tasks**: - Diligently manage calendars of the Managing Directors - Assist with documents and reports for the meetings as needed - Assist with tasks to Managing Directors - Support our internal processes and assist ongoing projects - Maintain key internal initiatives and their timely implementation **What you need to be successful**: -...

  • Customer Engagement Manager Und CRM Data Specialist

    Vor 2 Tagen

    Wien, Österreich Triple A Aqua Service GmbH Vollzeit

    **Ihre Aufgaben**: **Ein cooler Job, für coole Leute!** aqua alpina ist DER aufstrebende Dienstleister für das gesunde Wasser trinken und Anbieter für Wasserspender in Österreich. Wir sorgen dafür, dass das Wasser trinken wieder zu einem bewussten Erlebnis wird, darum lautet unser Claim „Trinken muss jeder“. **Um diese Partnerschaft weiter...

  • Lead Generation Expert

    vor 7 Monaten

    Wien, Österreich enspired GmbH Vollzeit

    join us and drive the energy revolution you are experienced in lead generation in the European market, and you have an outstanding selling attitude? Then you are the missing puzzle piece in our Growth team! We are looking for a Lead Generation Expert (f/m/x) who is passionate about the power industry and everything related to it. Together with your...