Customer Service Coordinator

vor 7 Monaten

Wien, Österreich Cochlear Ltd Vollzeit

Imagine using your experience to help people around the world to hear again. We offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions.

We are looking for a Customer Service Coordinator (M/F/d) to join our team in Vienna.

The position holder is responsible to coordinate the day-to-day customer service, which includes the handling of customer queries/requests, the processing of customer orders and the facilitation and tracking of internal processes to ensure the best possible service is provided to customers.

Your tasks
- Deal effectively with general customer service enquiries (B2B & B2C) and handle customer orders throughout the entire ordering and return process
- Work closely with Export & Logistics, Demand Planning, Finance, Marketing, Sales, Service & Repair departments
- Provide first level support and troubleshoot and resolve customer issues and complaints
- Train the distributors on processes and assure they are followed to meet compliance
- Collaborate with other team members and departments to provide the best customer experience
- Maintain and update customer records and databases
- Contribute to the implementation of new service business related programs
- Support product launches and work in project teams
- Continuous improvement of workflows and processes
- Assist and hold presentations in workshops if requested
- Contribute to ideas on systems and process methods to improve deliverables

Your profile:

- work experience in a service-orientated role is required, preferably in a global/multi-national company - ready to contribute to positive customer experience. Experience in Medtech is a plus
- Fluent business proficiency in English + good language skills in Russian. Any other Central Eastern Europe language is a plus
- Ability to prioritize tasks and set personal deadlines in an agile environment, flexible and able to work in a cross-country team
- Positive attitude, empathic approach towards our recipients and good understanding of their needs
- Proactive, independent and flexible team worker
- Good communication and personal interaction skills, positive phone demeanor and proven ability to interact effectively with customers and colleagues
- Process-oriented, highly organized and able to carry out tasks constructively
- Minimum High School Diploma and successfully completed vocational qualification in business administration field or by secondary education
- Fast learner, open for change, look to solve complex problems/situations and strive to find for more efficient and effective ways of working
- Cultural sensitivity and awareness
- Ideally Project or process management skills

Your benefits at Cochlear:

- Your job makes a real difference - we are proud of our mission, our products and making a positive difference in people's lives.
- For legal reasons we point out that this position is classified in group E of the collective agreement for trade. We offer a salary in line with the market, which is significantly higher and corresponds to the qualifications and experience.
- Additional bonus compensation
- Yearly salary increases
- Job ticket
- Sodexo vouchers
- Flexible working hours and the possibility to work remotely (40%)
- Fresh fruit basket and free hot and cold drinks
- Regular employee events
- Ergonomic and modern working environment
- Career development opportunities
- Cochlear Academy trainings including extensive onboarding

Sounds exciting? It is

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