Service Business
Vor 3 Tagen
The **Service Product Specialist** is responsible for service operation execution for platforms 2-6 MW and cross-platforms programs with a strong focus on new product introductions (NPI). This expert acts as single point of contact between the NPI team and the service organization ensuring service readiness, lifecycle management and communication flow.
**What INNIO offers you**:
- An innovative and international working environment
- Flexible working time model (depending on position and role)
- Health We Care Program - including company sport activities
- Moving cost support for new employees in accordance with policy
- Good connections to public transport - station in direct proximity
- Transportation cost support in accordance with policy
- One of the best canteens in the area with healthy and various meals
- Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities
**Your Responsibilities**:
- Drive and ensure service readiness for the relevant product/platfroms during the NPI process across the lifecycle with a strong focus on all technical aspects (serviceability, tooling, trainings, maintenance methods/plans, spare parts forecasting and service strategy)
- Own all service deliverables and act as service approver for NPI projects
- Act as global service representative in NPI projects and work closely together with relevant functions such as product line management, engineering, operations etc. to meet the necessary service requirements.
- Drive swift and seamless information and knolwege sharing to global service teams to ensure operational excellence.
- Develop the Entry into Service (EIS) strategy for new platform derivatives including maintenance plans, manuals, documentaion and required trainings
- Participate in technical, tollgate and business reviews and present Key Performance Indicators (KPIs) to senior management team
- Monitor the Key Performance Indicators Dashboard and influence team performance.
- Pro-actively participate in the regular planning cylcle for new products to ensure service requirments are captured and executed.
**Your Profile**:
- Bachelor or Master’s degree in engineering
- Several years of experience in a team leader role.
- Strong experience in operations and/or services and/or project management.
- Demonstrated ability to deliver results while working on multiple projects simultaneously.
- Demonstrated ability to work with cross-functional teams and manage multiple priorities.
- Proven project management and organizational skills.
- Very good communication skills and ability to communicate to the management.
- Detailed technical understanding of reciprocating engine operation and maintenance requirements
- Excellent communication, facilitation & influencing skills
- Excellent English skills, local language is a plus
The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 3.542,60 gross per month (x 14) and an over payment depending on your qualifications and experience.
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