Technical Account Manager

vor 10 Stunden


Wien, Österreich IBM Vollzeit

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
Instana, an IBM Company is looking for a Technical Account Manager (TAM) who will serve as the technical champion for its largest enterprise customers. The TAM provides personalized, proactive support and guidance and develops deep relationships with assigned accounts to understand their environment as well as technical and business goals. Additionally, as their internal advocate, the TAM works closely with Engineering, Product Management and the rest of the Customer Success Team to influence prioritization and resource utilization.

**Areas of Responsibility Include**:

- Lead and develop onboarding and best practices training content
- Drive adoption and business goal attainment
- Build relationships with assigned accounts
- Present strategy content and roadmap
- Be an internal customer advocate for overcoming adoption blockers
- Provide paid training and architectural assistance

**Required Technical and Professional Expertise**

**Skills and Experience Needed**:

- Strong technical background and customer orientation
- Experience with Application Performance Management (APM)
- Experience with one or more of the following: Java,.Net, Ruby, C, Python
- Strong Linux skills
- Strong presentation as well as written and verbal communication skills
- Superior organizational and project management skill

**Preferred Technical and Professional Expertise**
N/A

**About Business Unit**

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



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