Senior Technical Account Manager
vor 4 Monaten
**Company Description**
As a Senior Technical Account Manager, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold TAM’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction.
As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
- Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
- Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
- Strategize on the overall technical objectives and long-term goals of the team
- Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
- Provide web-based training to user groups to support organizational adoption
- Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes
- Providing coaching to TAMs to help them grow in their technical knowledge and personally
- Function as a frontline technical resource for “best practice” and informal customer questions
- Engage with customer support as a customer advocate to ensure speedy resolution of customer issues
- Engage with Product management as the customer advocate on product roadmap discussions
- Participate and prepare for Monthly and Quarterly Business Reviews with customers
- Maintain current functional and technical knowledge of Dynatrace products and services
- Help to document best practices in developing and using Dynatrace
- Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. Help communicate, escalate and advocate on behalf of the customer
- Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds
- Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.
- Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution
**Qualifications**
- Education: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
- Work experience 4+ years of experience
- Experience working with large enterprise customers, including executive leadership
- Demonstrated ability in leadership, mentorship, and organizational behavior
- A track record of going above and beyond for your team and customers
- Ability to manage executive relationships and discussions (VP/CxO)
- Must have exceptional English written and verbal communications skills, Dutch highly valued. as well as organizational and teamwork skills, and the ability to act fast and responsibly ;
- Impeccable time management skills and an ability to self-direct
- Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace
- Willingness to learn new technologies and resolve complex technical issues
- Professional Level Dynatrace certification (or get certification within six months)
- Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s,)
- Strong technical understanding and experience in SaaS industry
Knowledge and experience with one or more of the following technologies related to Dynatrace:
- Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
- Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
- CMDB/ITSM Technologies/platforms such as ServiceNow and BMC
- Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative
- Demonstrable success in thinking strategical
-
Senior Technical Account Manager
vor 1 Monat
Wien, Wien, Österreich dynaTrace software GmbH VollzeitMain ResponsibilitiesAs a Senior Technical Account Manager at DynaTrace software GmbH, you will be responsible for providing exceptional customer service and technical expertise to our customers. Your goal will be to be a shining example of our company's Core Values and consistently go above and beyond to meet our customers' needs.Technical ObjectivesYou...
-
Senior Technical Account Manager
vor 4 Wochen
Wien, Wien, Österreich Dynatrace Austria GmbH VollzeitThe role of a Technical Account Manager at Dynatrace Austria GmbH is a unique opportunity to join a leading observability and security platform company. As a trusted advisor to our customers, you will be responsible for ensuring their successful adoption and usage of our products. Key responsibilities include Triage and resolve complex configuration...
-
Senior Key Account Manager
vor 6 Monaten
Wien, Österreich IVM Technical Consultants Vollzeit**IT & Engineering**: - Vollzeit- Koordination & Management- Vösendorf- ab € 4.000, **Starten Sie als Senior Key Account Manager im Bereich Arbeitskräfteüberlassung und/oder Vermittlung durch** Bei IVM Technical Consultants Wien GmbH sind wir auf der Suche nach einem Senior Key Account Manager mit Erfahrung und dem Gespür für innovative Ansätze im...
-
Senior Key Account Manager
vor 6 Monaten
Wien, Österreich IVM Technical Consultants Vollzeit**IT & Engineering**: - Vollzeit- Koordination & Management- Vösendorf- ab € 4.000, **Starten Sie als Senior Key Account Manager im Bereich Arbeitskräfteüberlassung und/oder Vermittlung durch!** Bei IVM Technical Consultants Wien GmbH sind wir auf der Suche nach einem Senior Key Account Manager mit Erfahrung und dem Gespür für innovative Ansätze...
-
Senior Technical Account Manager
vor 2 Monaten
Wien, Österreich dynaTrace software GmbH VollzeitResponsibilities Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core ValuesTriage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrationsStrategize on the overall technical objectives and long-term goals of the teamProvide advice and...
-
Technical Account Manager
vor 1 Monat
Wien, Wien, Österreich Dynatrace VollzeitJob OverviewDynatrace is seeking a skilled Senior Technical Account Manager to join our team. As a Technical Account Manager, you will be the primary point of contact for our largest enterprise customers, providing technical guidance, and support to ensure their success with our products.Key ResponsibilitiesProvide technical guidance and support to customers...
-
Technical Account Manager for Enterprise Customers
vor 3 Wochen
Wien, Wien, Österreich Dynatrace Austria GmbH VollzeitAbout the JobWe are seeking a highly skilled Technical Account Manager to join our team in Austria. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our enterprise customers, providing technical guidance and support to ensure their success with our products.
-
Senior Technical Account Manager
vor 2 Monaten
Wien, Österreich Dynatrace Austria GmbH VollzeitWhy you will love to be a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide...
-
(Senior) Account Manager Für Bestandskunden Im
vor 7 Monaten
Wien, Österreich Finmatics GmbH VollzeitThe Future of Finance - today. Als (Senior) Account Manager (m/w/d) spielst du eine entscheidende Rolle bei der Steigerung des Unternehmenserfolgs durch herausragende Kundenbetreuung. Zu deinen Hauptaufgaben gehören die Planung und Umsetzung von Vertriebsaktivitäten sowie die Pflege und der Ausbau bestehender Kundenbeziehungen, insbesondere zu...
-
Customer Success Account Manager
vor 7 Monaten
Wien, Österreich Microsoft VollzeitWe are looking for a senior (+15 years) Account Manager, based in Western Austria (Tirol/Vorarlberg) with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop,...
-
Technical Account Manager for Cloud Solutions
vor 1 Monat
Wien, Wien, Österreich Dynatrace Austria GmbH VollzeitUnlock Your Potential with DynatraceAre you a seasoned professional looking to take your career to the next level? Do you have a passion for cloud solutions and technical excellence?About the RoleWe are seeking an experienced Technical Account Manager to join our team in Austria. As a key member of our sales team, you will be responsible for building strong...
-
Technical Product Manager
vor 6 Monaten
Wien, Österreich MeisterLabs Vollzeit**Your Responsibilities**: - Looking for a place to connect your technical literacy with your sense for business? We got you! As our new **Technical Product Manager**, you'll join the **Accounts & Payments Team** and ensure that our technical infrastructure is as solid as our product offering. Alongside an excellent Engineering Team, you're optimizing our...
-
Senior Account Manager Ästhetik
vor 2 Monaten
Wien, Wien, Österreich Galderma VollzeitFür Galderma suchen wir einen erfahrener und ambitionierten Senior Account Manager Ästhetik, der unsere hochwertigen Produkte im ästhetischen Klinik-Bereich erfolgreich vertreiben kann.HauptaufgabenStrategische Kundenbeziehungen aufbauen und pflegenVertriebsstrategie entwickeln und umsetzenUmsatzentwicklung analysieren und beobachtenEnge Zusammenarbeit...
-
Senior Key Account Manager
vor 3 Monaten
Wien, Österreich PAYBACK GmbH Vollzeit**SENIOR KEY ACCOUNT MANAGER (M/F/D)**: **General information**: Job Title Senior Key Account Manager (M/F/d) Ref # 637 Location Vienna Company PAYBACK GmbH Job Area Key Account Management & Sales Job Type Professional **Description & Requirements**: PAYBACK is a top player in data-driven marketing worldwide. With the ability to develop digital...
-
Customer Success Account Manager
vor 8 Monaten
Wien, Österreich Microsoft VollzeitWe are looking for an Account Manager, based in Vienna area, with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop, maintain, and build upon foundational...
-
Technical Account Manager
vor 2 Monaten
Wien, Österreich AWS EMEA (Austria) VollzeitExperience with operational parameters and troubleshooting for two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment - Working with engineering/ technology teams for large customers or a major segment of a large entity in...
-
Senior Account Executive
vor 6 Monaten
Wien, Österreich Aptean VollzeitOverview: **Senior Account Manager (m/w/d)** **Standorte: Wien oder Bergheim bei Salzburg** Aptean Austria (vormals Ramsauer & Stürmer), Teil der internationalen Aptean-Gruppe, einem der weltweit führenden Anbieter von branchenspezifischer Software für ERP- und Supply-Chain-Lösungen mit Sitz in den USA Aktuell suchen wir einen **Senior Account Manager...
-
Customer Success Account Manager
vor 1 Monat
Wien, Österreich Microsoft VollzeitWe are looking for a senior (ideally +10 years) Customer Success Account Manager with a proofen track record and solid network at big industry customers, able to develop/consult/steer big infrastructure projects. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop,...
-
Wien, Wien, Österreich Dynatrace Austria GmbH VollzeitAbout Dynatrace Austria GmbHDynatrace is a leading unified observability and security provider, dedicated to making software work perfectly. Our platform combines broad and deep observability with continuous runtime application security and advanced AIOps to provide answers and intelligent automation from data.Our PlatformWe help innovators modernize and...
-
Senior Account Manager
vor 3 Wochen
Wien, Wien, Österreich Talentra VollzeitKarrieremöglichkeitenBei Talentra suchen wir nach einem erfahrenen Senior Account Manager, der gemeinsam mit unserem Verkaufsteam maßgeschneiderte Mobilitätslösungen für ein vielfältiges Kundenspektrum entwickelt.Zielsetzung
