Technical Account Manager

vor 1 Monat

Wien, Wien, Österreich Dynatrace Vollzeit

Job Overview

Dynatrace is seeking a skilled Senior Technical Account Manager to join our team. As a Technical Account Manager, you will be the primary point of contact for our largest enterprise customers, providing technical guidance, and support to ensure their success with our products.

Key Responsibilities

  • Provide technical guidance and support to customers to ensure successful adoption and usage of Dynatrace products.
  • Work closely with customers to understand their technical objectives and provide strategic recommendations to achieve their goals.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues.
  • Develop and deliver training programs to customers to enhance their knowledge and skills.
  • Act as a customer advocate, providing insights and advice to internal stakeholders to improve customer satisfaction and retention.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
  • 4+ years of experience in a technical account management or similar role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal stakeholders, and cross-functional teams.
  • Strong technical knowledge of Dynatrace products and services, as well as experience with cloud, SaaS, and DevOps technologies.

What We Offer

  • Competitive compensation package, including salary, bonus, and benefits.
  • Opportunities for professional growth and development, including training and certification programs.
  • A collaborative and dynamic work environment, with a team of experienced professionals.
  • The chance to work with a leading provider of unified observability and security solutions.

Why Join Us?

  • Dynatrace is a leader in the industry, with a strong reputation for innovation and customer satisfaction.
  • We offer a competitive compensation package, including salary, bonus, and benefits.
  • Our team is collaborative and dynamic, with a strong focus on professional growth and development.
  • We are committed to customer satisfaction and retention, with a focus on delivering exceptional results.

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