Senior Technical Account Manager
vor 1 Monat
Main Responsibilities
As a Senior Technical Account Manager at DynaTrace software GmbH, you will be responsible for providing exceptional customer service and technical expertise to our customers. Your goal will be to be a shining example of our company's Core Values and consistently go above and beyond to meet our customers' needs.
Technical Objectives
You will work closely with our customers to triage, diagnose, and provide solutions to complex configuration issues with DynaTrace solutions and non-Dynatrace integrations. Additionally, you will strategize on the overall technical objectives and long-term goals of the team.
Customer Advocacy
As the subject matter expert, you will provide advice and guidance to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprint. You will also be the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.
Training and Development
You will provide web-based training to user groups to support organizational adoption and undertake discovery and education activities to identify opportunities for DynaTrace usage across organizational functions and processes.
Coaching and Support
You will provide coaching to TAMs to help them grow in their technical knowledge and personally. You will also function as a frontline technical resource for 'best practice' and informal customer questions.
Additional Responsibilities
Additional responsibilities include maintaining current functional and technical knowledge of DynaTrace products and services, helping to document best practices in developing and using DynaTrace, and partnering with support engineers, PM, and R&D to help customers and account teams to speed resolution.
Key Skills and Qualifications
To be successful in this role, you will need to have a deep understanding of customers' infrastructure, architecture, and business/regulatory requirements. You will also need to have strong technical skills and the ability to communicate effectively with technical teams.
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