Customer Marketing Manager

vor 3 Wochen


Wien, Österreich PlanRadar GmbH Vollzeit

What we do at PlanRadar

We’re digitising construction and real estate projects in 60 countries worldwide. As a B2B SaaS provider, we’re bringing a software solution to industries that are vital to the way we all live - yet they’re often behind the curve when it comes to technology. We relish that challenge because when we partner with a client, the impact on their business is larger than they ever imagined.

In March 2020, PlanRadar raised €30 million in Series A funding from top global tech investors to help launch the next stage of our company’s growth. We’re an award-winning scale-up with big plans for global expansion. We’re on the hunt for experts in their field who can help us make an impact.

Your place in the team

PlanRadar is based in Vienna, which has been ranked the best city in the world for quality of life for the last 10 years in a row. As a member of our expert Customer Success team, you’ll be based out of our spacious Vienna office. Our building is right in the heart of town, close to the best of what the city has to offer: great restaurants, music, museums and more.

As a vital part of the team, there’s a lot of room for creativity and personal development, with training available to help you reach your full potential. There’s space to test your ideas and to collaborate with your colleagues from other regions and departments. Outside of work, you’ll find a truly supportive environment, with team events, free coffee, breakfast and Friday beers.

PlanRadar promises an inclusive, engaging and exciting place to work. We are inquisitive minds who challenge the status quo, with a drive to change our client’s industry for the better. Our people matter the most, and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If you’re courageous and ready for a new adventure, join PlanRadar

Tasks

What you’ll get to do

We are looking for a Digital Engagement Manager (M/F/d) who will work within our international Marketing Team and in close cooperation with the Product Marketing Manager as well as Customer Success Team. In this role you will deliver customer facing product trainings to demonstrate the value of our solutions, drive customer engagement, support retention and increase expansion.

This is a fantastic opportunity for someone craving ownership and eager to have a huge impact on a fast growing scale-up in the B2B SaaS space

Among other things you will
- Deliver engaging and value-add expert training that drives product usage and customer engagement
- Produce customised training content for different topics in English and German
- Target different customer groups and produce webinar content based on target group needs
- Be the owner of the whole process (define content, define target group, invite customers, execute webinar, measure success, etc.)
- Monitor and adapt webinar content to reflect customer needs
- Evaluate webinars as well as webinar materials to ensure customer needs are met
- Work closely with the product marketing team to prioritise on topics and training content
- Research and implement webinar and presentation techniques to maximize training effectiveness

**Requirements**:
Who you are
- You have at least 2 years of experience in a similar position
- You have a strong understanding of the SAAS industry
- You have knowledge and hands-on experience with software solutions and tools to run engaging and interactive training sessions such as GoToWebinar
- You have excellent oral and written communication and presentation skills in English and German
- You are able to translate ideas into clear written and visual materials/communication
- You have the ability to build strong relationships internally with core stakeholders
- You have good time management skills to plan and prioritize workload and demands
- Your organisational skills are very good
- You have an attention for detail and ability to work to deadlines
- You are motivated and articulate and well as customer focused and commercially minded

**Benefits**:
What we offer
- Room for personal and professional development
- Challenging and diversified line of action
- Working in a fast-growing company with international customers and investors
- Headquarters in the center of Vienna (1010)
- Motivated and agile team with a common vision
- Competitive salary dependent on experience
- Additional benefits like team events, free drinks & snacks,

**Benefits**:

- Participation opportunities
- Company events
- Fruit basket
- Free snacks and drinks
- In-house trainings
- Flexible working-hours
- Referral program
- Company laptop
- Health promotion

The annual gross salary for this position based on a full-time employment depending on your individual professional qualifications and previous experience ranges from € 28,700. to € 45,000.. This includes: full health insurance, occupational accident insurance, public pension sch



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