Customer Collaboration Specialist

vor 3 Wochen

Wien, Österreich Mondelēz International Vollzeit

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will improve value and service to your customers together with supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers, whilst managing internal stakeholders and playing a key role in the supply chain.

**How you will contribute**

You will:

- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
- Help achieve business and commercial objectives by fulfilling customer-service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
- Work with the order fulfilment, demand planning, demand fulfillment, and commercial teams to report on and achieve KPIs, including root-cause analysis and continuous improvement
- Use internal and customer data to identify and implement improvement initiatives, that create added value for the supply chain and customers

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Experience in customer service and logistics, and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Data affinity: Strong analytical and problem solving skills
- SAP knowledge (preferred) and expertise in MS Office
- Customer orientation, strong influencing and communication skills
- Strong focus on delivering productivities, service and KPIs
- Team player, accountable, reliable, proactive, and flexible

**More about this role**

**What extra ingredients you will bring**:

- Passion for building customer loyalty through exceptional listening and consultative relationship building
- Ability to analyze information, ask probing questions, challenge the status quo, and make decisions related to order processing/deliveries and client inquiries
- Team player
- Commitment to implementing feedback as a means of achieving individual and team performance goals

**Education / Certifications**:

- A supply chain, procurement, logistics, engineering degree or a related business area
- Previous experience in a relevant position is a plus

**Job specific requirements**:

- Great English and German written and verbal communication skills, with the ability to adapt to different stakeholders
- Negotiation and conflict resolution
- Empathy and problem-solving mentality
- Timeliness and reliability and good priorization skills
- Resilience
- Strong analytical skills
- Ability to deal with complexity and ambiguity

**Benefits**:

- Internationale Teams in einem innovativen und dynamischen Arbeitsumfeld
- Zentral gelegenenes, modernes Open Space Office (Nähe Schönbrunn) sowie Möglichkeiten für flexible Gestaltung der Arbeitszeit und Home Office (Home Office Pauschale)
- Flexibel anwendbarer monatlicher Essenzuschuss - Digibon
- My Club Fitness App, gratis Nutzung eines Lifeline Fitnessstudio sowie weitere attraktive Angebote zur Gesundheitsvorsorge
- Wiener Linienkarte und Stützung des Klimatickets
- Produktbestellung 1x im Quartal
- Attraktives Einstiegsgehalt über dem Kollektivvertrag, abhängig von Qualifikation und Erfahrung

**Mandatory information in Austria**:The salary is graded in the Collective Labor Agreement “Information and Consulting”. If you meet the mentioned requirements the entry gross-salary for this position will be EUR 53.500;
- per year, split up in 14 pays for full-time. We’re willing to overpay, dependent on your professional work experience and qualification.

Relocation Support Available?

No Relocation support available

Business Unit Summary
- We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
- Our people make all the difference in our succes_

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think t

  • Collaboration Renewals Specialist

    vor 3 Wochen

    Wien, Österreich Cisco Systems Vollzeit

    Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales (Webex Suite) team. The team forms part of the Customer Success Sales organization, one of Cisco’s fastest-growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth. What you’ll...

  • Collaboration Renewals Specialist

    vor 2 Wochen

    Wien, Wien, Österreich Cisco Systems Vollzeit

    Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales (Webex Suite) team. The team forms part of the Customer Success Sales organization, one of Cisco's fastest-growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth.What you'll doA...

  • Customer Collaboration Specialist

    vor 2 Wochen

    Wien, Wien, Österreich Mondelēz International Vollzeit

    Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will improve value and service to your customers together with supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic...

  • Customer Collaboration Specialist

    vor 2 Wochen

    Wien, Wien, Österreich Mondelēz International Vollzeit

    Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will improve value and service to your customers together with supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers, whilst...

  • Customer Collaboration Specialist

    vor 2 Wochen

    Wien, Wien, Österreich Mondelēz International Vollzeit

    Job Description:Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic...

  • Customer Onboarding Specialist

    vor 2 Monaten

    Wien, Österreich Fisker Inc Vollzeit

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Customer Onboarding Specialist

    vor 2 Wochen

    Wien, Wien, Österreich Fisker Inc Vollzeit

    About Fisker Inc.California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To...

  • Customer Service Specialist

    vor 2 Wochen

    Wien, Wien, Österreich Valsoft and Aspire Operating Group Vollzeit

    Customer Service Specialist - Hotel Technology Expert - Hybrid - Vienna**Seekda is looking to hire a Customer Service Specialist - Hotel Technology Expert to join our team in Vienna**The daily operations of the successful Customer Service Specialist - Hotel Technology Support will be client-facing via multiple communication tools, such as tickets, phone...

  • Customer Success Specialist

    vor 2 Monaten

    Wien, Österreich JoVE Vollzeit

    JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such...

  • Customer Relations Specialist

    vor 4 Wochen

    Wien, Österreich Fisker Inc Vollzeit

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Customer Care Specialist

    vor 2 Wochen

    Wien, Wien, Österreich Pendl & Piswanger Vollzeit

    Unser Kunde ist globaler Marktführer bei Produkten der innerbetrieblichen Logistik mit aktiver Präsenz in mehr als 70 Ländern. Für das österreichische Tochterunternehmen, das künftig auch Industriekunden in Deutschland betreut, wird ein neues, 4-köpfiges Team aufgebaut. Customer Care Specialist (... Original Stellenanzeige auf – Jetzt Jobagent bei...

  • Customer Service Specialist

    vor 3 Wochen

    Wien, Österreich Valsoft and Aspire Operating Group Vollzeit

    **Customer Service Specialist - Hotel Technology Expert - **Hybrid - Vienna** **Seekda is looking to hi**re a Customer Service Specialist - Hotel Technology Expert to join our team in Vienna!** The daily operations of the successful Customer Service Specialist - Hotel Technology Support will be client-facing via multiple communication tools, such as...

  • Customer Service Specialist

    vor 2 Wochen

    Wien, Wien, Österreich Vorwerk Austria GmbH & Co. KG Vollzeit

    **Customer Service Specialist (m/w/d)**:Vorwerk Austria GmbH & Co. KGHeadquarter**Willkommen bei Vorwerk als Customer Service Specialist (m/w/d)**:- Wir sind ein Unternehmen der Vorwerk-Gruppe. Der Mut zu Neuerungen und der Anspruch an höchste Qualität haben uns zu einem international erfolgreichen Unternehmen mit langer Tradition gemacht. Mit unseren...

  • Customer Service Specialist

    vor 2 Wochen

    Wien, Wien, Österreich Vorwerk Austria GmbH & Co. KG Vollzeit

    **Customer Service Specialist (m/w/d)**:Vorwerk Austria GmbH & Co. KGHeadquarter**Willkommen bei Vorwerk als Customer Service Specialist (m/w/d)**:- Wir sind ein Unternehmen der Vorwerk-Gruppe. Der Mut zu Neuerungen und der Anspruch an höchste Qualität haben uns zu einem international erfolgreichen Unternehmen mit langer Tradition gemacht. Mit unseren...

  • Customs and Trade Specialist

    Vor 4 Tagen

    Wien, Österreich Red Bull Vollzeit

    **Company Description**: **For our global Red Bull Headquarter we are looking for a motivated Customs and Trade Specialist.** Within this role, you’ll be responsible for all customs related processes within our international supply chain and monitor compliance of international customs legislation. **This position can be based in either Elsbethen/Salzburg...

  • Customer Relations Specialist

    vor 2 Wochen

    Wien, Wien, Österreich Fisker Inc Vollzeit

    About Fisker Inc.California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To...

  • Specialist Customer Support

    vor 4 Wochen

    Wien, Österreich Toyota Motor Europe Vollzeit

    Company Information: **TOYOTA** is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale...

  • Specialist Customer Support

    vor 1 Tag

    Wien, Österreich Toyota Motor Europe Vollzeit

    Company Information: **TOYOTA** is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale...

  • Customs and Trade Specialist

    vor 2 Wochen

    Wien, Wien, Österreich Red Bull Vollzeit

    Company Description:For our global Red Bull Headquarter we are looking for a motivated Customs and Trade Specialist.Within this role, you'll be responsible for all customs related processes within our international supply chain and monitor compliance of international customs legislation.This position can be based in either Elsbethen/Salzburg or...

  • Customer Care Specialist BYD

    vor 2 Wochen

    Wien, Wien, Österreich Wolfgang Denzel Auto AG Vollzeit

    IHRE KARRIERE IN DER DENZEL GRUPPEBYD steht für "Build Your Dreams" - genau unter diesem Motto baust du deine Karriere bei uns auf. Die chinesische Hightech-Marke zählt zu den weltweit führenden Herstellern im Bereich der Elektromobilität. Mit ihrer technologischen Fortschrittlichkeit, modernem Design, hochwertiger Verarbeitung und attraktivem...