Specialist Customer Support

Company Information:
**TOYOTA** is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.

We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.

Your team and your responsibilities:
**Team description**

Out of our local depot, Toyota Logistics Services Austria, based in Bruck an der Leitha, we are serving not only towards all Toyota and Lexus dealers of Austria, but also towards Romania, Hungary and Adria.In order to strengthen our team in Austria, we are looking for a committed and motivated Specialist for Customer Support and Traffic & Customs.

**Your responsibilities**
- Handling of dealer claims and support to dealers/distributors for inquiries concerning parts and accessories.
- Day to day management of deliveries to dealers together with the transport company to ensure timely departure and arrival of trucks and sufficient transport capacity.
- Preparation of transport documents and customs documentation in line with existing legal framework and requirements of different countries supplied out of the depot.
- Report & follow up quality results on daily, monthly, yearly base.
- Lead the continuous improvement of parts and accessory deliveries to the dealers in line with the agreed targets.
- Carry out root-cause analysis and implementation of countermeasures to improve quality and delivery in strong collaboration with the warehouse and the forwarder.
- Foster customer first environment.
- Close cooperation and communication with customer service and transport department in Toyota Parts Centre Europe.
- Proactive communication with other regional depots to study and understand best practices and trigger the implementation in own work environment

Want to know more about how it is to work at Toyota? Check-out Working at Toyota Motor Europe Or Meet the people working at Toyota Motor Europe

Your Profile:

- You are fluent in English (TME’s business language)
- You have experience in customer service and transport organisation incl. customs
- You have excellent communication skills and can lead meetings and presentations
- You are very good at dealing with challenging situations and have good motivational skills and a positive mood
- You have good leadership skills and empathy
- You have good time management skills and are able to manage other people's time accordingly
- Safety Must and Customer First approach
- You know the key principles of Toyota (Toyota Way, TPS)
- Very good knowledge of MS Office

**Place of employment**

Austria - Bruck an der Leitha: Toyota Parts Center Austria

**We offer**

Are you enthusiastic about Toyota and the vehicles of this brand? Then this is the right place for you to get started. We offer a dynamic and challenging multicultural work environment in which competence and quality play an important role. Enhancing personal growth and a real opportunity to invest in your future through on the job development and training. Where your effort, dedication and initiative are rewarded by a competitive and comprehensive compensation and benefits package

We offer a multicultural working environment where you will become part of a motivated team where competence and quality play an important role.

We promote personal growth and offer a realistic opportunity to invest in your own future by providing business development and training.

We offer a challenging career and flexibility at different levels of experience and for different personal and family backgrounds to develop the talents and enable the work-life balance.

With us, your performance, dedication and initiative are recognized by a comprehensive compensation and benefits concept.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All of our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, gender, age, ethnicity or disability. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.