Customer Support Specialist

Vor 2 Tagen

Wien Bezirk Innere Stadt W, Österreich Gitmax Vollzeit

Our client is a leading online brokerage company with a strong presence in the US, European, and Asian stock markets. They are known for their innovative approach, high-quality investment products, and dedication to client satisfaction. The team is composed of skilled professionals who are passionate about delivering the best possible results while fostering a collaborative and dynamic work environment.

We are seeking a **Customer Support Specialist** to join the vibrant team. If you’re service-oriented, detail-driven, and excited about the finance and investment world, this opportunity is for you.

**Location: Vienna (on-site)**

**About the Role**

As a Customer Support Specialist, you’ll be the first point of contact for clients, assisting with inquiries related to trading accounts, platform navigation, and general support. You’ll work cross-functionally with internal teams to ensure a seamless and positive experience for each client.

**Key Responsibilities**
- Respond to customer inquiries related to accounts, deposits, withdrawals, and trading platform use
- Guide new clients through onboarding, KYC, and account verification
- Log and track customer interactions in compliance with regulatory standards
- Escalate technical or complex issues to relevant departments
- Support internal teams by sharing customer feedback and insights
- Help identify potential security issues or fraudulent activity
- Contribute to the continuous improvement of customer support services

**Your Profile**
- Degree in Finance, Economics, or a related field
- 2+ years of customer support experience, ideally in financial services or brokerage
- **Fluency in English and German or Hungarian (spoken and written)**:

- Excellent communication and interpersonal skills
- Proactive and detail-oriented with a strong customer focus
- Team player with the ability to work in a fast-paced environment

**What’s Offered**
- Competitive salary
- Quarterly performance bonus up to 100% of gross salary
- Partial private health insurance coverage
- Professional development opportunities
- Dynamic international work environment
- Projects with real impact in the financial sector

Work Location: In person

  • Support Analyst

    vor 2 Wochen

    Wien 1. Bezirk (Innere Stadt), W, Österreich SmartStream Vollzeit

    **Description** - With over four decades of experience behind us, we’re a trusted partner to the financial industry, transforming middle and back-office operations across the globe, including 75 of the world’s top 100 banks. Today we’re solely owned and funded by the Investment Corporation of Dubai. - Our wealth of practical knowledge, coupled with a...

  • Finance Process Specialist

    Vor 2 Tagen

    Wien 1. Bezirk (Innere Stadt), W, Österreich Kwizda Vollzeit

    **Kwizda steht für Tradition, Wachstum, innovative Geschäftswege und Expansion. Wir beschäftigen in 6 Geschäftsbereichen (Pharma, Pharmahandel, Pharmadistribution, Agro, Kosmetik, Dach & Abdichtungsbahnen) ca. 1400 Mitarbeiter/innen. Diese Geschäftsfelder haben wir konsequent auf zukunftsorientierte Technologien ausgerichtet.** Wir sind eine...

  • HRis Data Specialist

    Vor 6 Tagen

    Wien 1. Bezirk (Innere Stadt), W, Österreich Kwizda Vollzeit

    **Kwizda,**ein international ausgerichtetes Familienunternehmen mit Hauptsitz in Wien, steht für **Tradition, Innovationskraft und nachhaltiges Wachstum**. In sieben Geschäftsbereichen - **Pharma, Pharmahandel, Pharmadistribution, Apothekenservice, Agro, Kosmetik sowie Dach - und Abdichtungsbahnen** - beschäftigen wir rund **1.800 Mitarbeiter*innen** im...

  • Call Center Agent

    vor 1 Woche

    Wien 1. Bezirk (Innere Stadt), W, Österreich Völker Personal Vollzeit

    Unser Kunde, die A1 Telekom Austria AG, ist eines der größten Telekommunikationsunternehmen in Österreich und arbeitet täglich an neuen Innovationen und Lösungen für eine nachhaltige digitale Welt. Werden Sie Teil des Teams und entwickeln Sie sich gemeinsam mit Ihrem neuen Arbeitgeber laufend weiter. Wir suchen für den Standort in Klagenfurt, einen...

  • Sales Support Junior Specialist

    Vor 7 Tagen

    Innere Stadt, Vienna, Österreich paper republic Vollzeit € 24.000 - € 36.000 pro Jahr

    paper republic is one of the world's fastest growing brand of premium notebooks and leather accessories. We design, produce and ship our notebooks directly to customers worldwide through our own ecommerce website. We are a dynamic international team of over 100 people with more than 20 nationalities who like to develop and implement ideas together. Based in...

  • Sales Executive

    vor 1 Woche

    Wien 1. Bezirk (Innere Stadt), W, Österreich SmartStream Vollzeit

    **Description** Salary Negotiable: Base + Commission Location: Vienna, London or Luxembourg SmartStream, a global software and managed services provider to the world’s top banks, asset managers, custodians and broker-dealers, has an excellent position available for a Sales Executive both to attract new business (logos) and to manage and build on the...

  • Customer Operations

    vor 2 Wochen

    Wien, Österreich Fieldwire Vollzeit

    **Who are we looking for?** As a Customer Operations & Support Specialist, your objective is to ensure our customers get the most of Fieldwire by answering their questions about our platform, executing subscription orders and provisioning accounts in our back office and billing systems, and creating help content for our customer-facing knowledge base while...

  • Junior Customer Support Specialist

    vor 2 Wochen

    Wien, Österreich Cryptonow Vollzeit

    **About Us**: Cryptonow Austria is a core subsidiary of the Cryptonow Group, specializing in regulated digital asset services across Austria and the broader European market. Established in 2017, the company is dedicated to simplifying access to crypto-assets through secure, compliant, and user-friendly products and solutions. The company’s product...

  • Product Support Specialist

    Vor 7 Tagen

    Wien, W, Österreich BD Vollzeit € 44.500 - € 55.000 pro Jahr

    Job Description SummaryWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per...

  • Product Support Specialist

    Vor 7 Tagen

    Wien, W, Österreich BD Vollzeit € 44.500 - € 55.000 pro Jahr

    Job Description SummaryWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per...