Vienna Client Development Manager

vor 3 Monaten

Wien, Österreich Louis Vuitton Vollzeit

Poste

As a Client Development Manager, you will be an ambassador of the Brand and the voice of Clienteling in the Vienna store. You will take ownership to lead and coach the Store team in engaging existing, recruiting new and building long term relationship that enable the achievement of strategic as well as sales goals, and ensure that the highest level of client experience is delivered. You will represent the brand values and demonstrate the Louis Vuitton attitudes (curiosity, empathy, agility and commercial mindset) toward clients and team members. This position is a full
- time, permanent role and based in the Vienna store.

Missions
- related communication - Closely collaborate with the head office client develpment functions as well as third parties (event suppliers, hospitality providers, admins etc) on all clienteling and event
- related activity. Ensure a smooth and proactive flow of communication and effective sharing of information. Be a Role Model for the Team Lead by example in the management of your own portfolio of clients, demonstrating best in class clienteling actions - Achieve individual and team objectives, be accountable for sales results and support the team in their sales - Perform as a team-player, participate in all activities contributing to the overall objectives of the store - Respect brand standards in terms of grooming and behavior and develop the highest standards of product knowledge Business Development - Put in place action plans to boost business and maximize product performance, leveraging besides clienteling also training and team animation - Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training) - Proactively provide the Head Office with qualitative feedback based on local knowledge about the market and client needs, leveraging expertise and knowledge within the team Operations - Develop & establish with Client Development Director a client strategy for the store as well as roll-out the necessary clienteling initiatives at store level - Act as a point of contact for clienteling operations and between stores for clients buying in multiple stores - Demonstrate a thorough understanding and exemplary respect of the company’s policies

Profil

Profile and Skills: - Multiple years of experience in managing and developing larger teams and driving business performance in a client
- facing environment such as retail or hospitality Client Service, Hospitality excellence - Demonstrated understanding of the luxury industry and client experience - You thrive in a fast-paced, demanding environment and can maintain a high level of energy throughout the day both for yourself and others - Strong interpersonal skills, excellent team player and effective communicator - Strong animation and presentation skills - ability to animate workshops and presentations in front of larger audiences in an inspiring and effective way - Strong training and advanced coaching skills, effective and inspiring communicator - Exceptional sense of ownership and strong work ethic - Fluent German and English are mandatory, additional relevant languages are a plus

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