Application Support Analyst
vor 2 Wochen
This is a Application Support Analyst role with one of the leading companies in AU right now 🔥 -- Bank of Queensland -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Bank of Queensland 🧐🧐
## **About the Role** BOQ Group are looking for enthuastic Application Support Analyst to provide support to our Retail and Business bank tech teams. As an Application Support Analyst, you will be providing second level application support across core business and customer systems for our new Digital Banking platforms. This is a hands on role providing a blend of project and application support responsibilities. **Key Accountabilities** - Support and manage several key digital banking applications and platforms. - Investigate, triage, diagnose and resolve application issues, collaborating with business stakeholders, vendors and other suppliers address impact. - Proven track record which demonstrates the ability to meet or exceed, KPIs and SLAs. - High attention to detail with strong problem-solving skills - Must be a team player who can work to strict SLA’s while providing excellent customer service. - Work closely as a team with Offshore teams to monitor batch jobs and troubleshoot issues as they arise. - Prevent re-occurrence of incidents by driving internal or external teams to identify solutions. - Work with business and customer stakeholders to understand impact and priority of issues raised. - Respond to end user support requests, address business user issues and queries. - Support Major Incident Management processes in the event of significant impact, risk or disruption to services - Support, administration and validation of releases and implementations. - Involvement in project transition to support and service transitions process for new services and applications. - Support of DR accreditation and testing ## **About you** - Experience in a support or service desk role with experience supporting software applications - Customer service champion with a genuine interest in helping business teams and customers. - Proven track record which demonstrates the ability to meet or exceed, KPIs and SLAs. - Able to take responsibility for customer needs and satisfaction - High attention to detail with strong problem-solving skills - Excellent business acumen - Must be a team player who can work to strict SLA’s while providing excellent customer service. - Experience working with Service Now an advantage - Flexibility around working hours – weekends/after-hours work will be required to support a after-hours Oncall roster.
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