Application Support Analyst
vor 1 Monat
12 months contract or FTE
Melbourne based
Hybrid
Green Light is a growing consulting organisation known for its work in Telecommunications and System Integration Services organisations. Green Light has an exciting opportunity for an experienced Application Support Analyst to join a dynamic and fast-paced team who can support our client based in Melbourne for a 12-month contract.
As an Application Support Analyst, you will act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems. You will be expected to perform independently and become a Subject Matter Expert (SME). You will be required to actively participate and contribute to team discussions, as well as contribute to providing solutions to work-related problems. You are required to be an expert in Integration / API based Prod Support, IBM MQ and IBM App Connect Enterprise software, IBM WBI Message Broker Technologies, on-premises and cloud hosting, capacity management, and monitoring. Mentor junior resources, coach, and train as required. Beginner proficiency in Infrastructure Event Management and IT Infrastructure Operations is recommended.
Collaborate with cross-functional teams to troubleshoot and resolve application issues.
Perform root cause analysis and implement corrective actions.
Develop and maintain technical documentation.
Conduct thorough analysis of system performance and recommend enhancements.
Participate in on-call rotation to provide 24/7 support.
Identify opportunities for process improvement and automation.
Monitor the performance of all applications, infrastructure and their associated data services (i.e., components) utilising available tools, integrating these data feeds with dashboards as part of Service Performance Monitoring Services.
Serve as subject matter advisor for supported applications for the team.
Adhere to the client's IT Delivery Standards, procedures, and runbooks for supporting applications where applicable.
Perform continuous improvement activities.
Release and Deployment Management.
Stay updated with industry trends and emerging technologies to optimize application support.
Provide training and guidance to junior team members to enhance their skills.
Develop innovative strategies to improve application remediation processes.
Job Qualifications (Must Have Skills)
Integration / API based Prod Support.
IBM MQ and IBM App Connect Enterprise software.
IBM WBI Message Broker.
Configuration management.
Working knowledge of integration technologies and data extractions mechanisms like MQ, REST, API-based integration, etc., but not limited to.
Job Qualifications (Preferred Skills)
Understanding of AWS and/or Azure cloud platforms.
Understanding of application monitoring tools and technologies.
Ability to quickly develop prototypes and proof of concepts.
How to apply
Click "apply" or email your application to Shilpa (******) for a confidential discussion with Green Light Worldwide.
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