Junior System Administrator
vor 13 Stunden
This is a Junior System Administrator role with one of the leading companies in AU right now 🔥 -- Luxury Escapes -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Luxury Escapes 🧐🧐
**Join our Talent Community** Not the job you're looking for? Become a member of our talent community to stay connected and be informed of any new opportunities. **Sign up**Already a member? **Log in** **Job no:** F8CY3 Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded on multiple occasions as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day We are looking for a **Junior IT Desktop/System Administrator** to join our IT Operations team in Sydney supporting the domestic and international business. This role is responsible for providing support to Luxury Escapes employees for IT hardware, software, telephony and networking requests raised by the business while proactively managing their resolution, and providing quality customer service and a consistent user experience across the business. **What you'll do:** - Set up and manage employees IT related hardware - Respond and record all IT support requests from the business - Take ownership of issues from creation to resolution - Provide initial assessment and troubleshooting for all incidents and attempt to resolve or provide a work-around solution where possible - Proactively keep users informed on the status and progress of all incidents - Manage user expectations regarding supplier support - Monitor IT systems and either rectify failures or escalate to the relevant IT team members - Perform out-of-hours support when required **What we are looking for:** - A relevant IT degree or qualification - Experience working in a corporate IT environment in a similar role. - Strong working knowledge Active Directory, Networking, Office365 and other Microsoft applications - Knowledge of cloud and backup platforms such as Azure, AWS, Veeam, Duo desirable - Strong communication skills (verbal and written), with the ability to communicate effectively with technical and non-technical audiences - Ability to perform complex troubleshooting to isolate, diagnose and correct problems **What's in it for you?** - Competitive remuneration package - First class health and well-being program including daily breakfast and lunches. - Fun & flexible working environment - Friday afternoon onsite gatherings (wine included) and monthly celebration & recognition programs - Discounted travel, birthday leave and a whole lot more
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