Product Support Coordinator
vor 2 Wochen
This is a Product Support Coordinator (Casual) role with one of the leading companies in AU right now 🔥 -- Catapult Sports -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Catapult Sports 🧐🧐
### **WE WANT PEOPLE WHO ARE PASSIONATE ABOUT MATCH-DAY CUSTOMER SUCCESS.** Catapult Sports provides real-time match-day tracking solutions to the AFL and NRL competitions. We are looking for a number of casuals to join our Bunker Operations team to assist with the delivery of these services in 2024. As a Product Support Coordinator, you will be responsible for setting up, monitoring and reporting on our Match Day Tracking Solutions, from the Catapult Bunker in our Melbourne office. Product Support Coordinators will report to the Senior Manager, Product Support. ### **WHAT YOU'LL BE DOING:** MATCHDAY SUPPORT - Execution of pre-match, in-match and post-match workflows and tasks to set up and monitor our Match Day Systems. - Provide remote telephone & desktop support to competing teams - Provide live communication (via Instant Messaging), updates and support to ‘at-venue’ operational staff. - Monitor overall match progress through both Catapult software and live televised match feed in the Catapult Bunker to ensure key milestones are met, from pre-match setup through to post-match report delivery. - Escalate high-impact or time-sensitive issues pre-, during and post-match when appropriate REPORTING - Completion of detailed and accurate Match Reports, for each match supported. - Circulation of Match Reports to internal stakeholders immediately after the conclusion of each match. - Logging reported issues/incidents for follow-up in Zendesk support platform at the end of each Bunker Shift. - Completion of detailed and accurate testing reports for Operations staff. ### **WHAT YOU'LL NEED:** ESSENTIAL SKILLS AND ATTRIBUTES - A passion and deep understanding for sports, particularly AFL and NRL. - Excellent written and verbal communication - Highly energetic and hard-working professional with attention to detail - General computer and technical skills - Great attention to detail – able to thoroughly follow steps as well as identify issues or abnormalities DESIRED SKILLS AND ATTRIBUTES - Experience or current study in a sports and/or technology-related field - Problem-solving and troubleshooting skills - Experience following and completing specific workflows/processes/checklists HOURS - Matchday shifts will be rostered between the hours of 11 am - 11 pm Saturday & Sunday, and 5 pm – 11 pm on Thursday and Friday. For some rare fixtures, other mid-week dates are required. - 5hr – 8hr shift duration. On average 1-2 shifts per weekend (including rostered off weeks) – Shifts are Rostered on in 4-week blocks in advance. - Initial training and onboarding include some week-day hours
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Catapult Sports .
✅ Applying here is the first step in the hiring process for this role at Catapult Sports .
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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