Client Service Manager
Vor 2 Tagen
This is a Client Service Manager role with one of the leading companies in AU right now 🔥 -- Northern Trust -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Northern Trust 🧐🧐
# Role Summary As part of the Australian client services team, the Client Services Manager supports the Global Fund Services businesses in relation to all aspects of managing the administrative and relationship needs of institutional trust clients. You will respond to institutional client inquiries and coordinate client activities. This involves identifying opportunities for expanding business relationships through additional products or services and you will act as key consultant to clients. This role will report to the Manager – GFS Client Services. # What you will do - Acts as key consultant to clients, assisting in formulation of best practices, redesign of processes, evaluation and implementation of Trust and Custody services through creative ideas and problem solving - Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners - Develop complete understanding of client's business, objectives, goals, and market challenges - Assists Relationship Managers in counselling clients on emerging issues, bank products/services, legal/regulatory changes, and general financial environment, translating the impact on client's activities and banking services - Participates in development of solutions to client needs, coordinate presentations, bringing in experts when appropriate, and ensuring smooth delivery of new services - Manages and enhances client profitability - Travel to client locations on a selected basis where revenue and/or new business opportunities and/or servicing require a call. # What you will do - Acts as key consultant to clients, assisting in formulation of best practices, redesign of processes, evaluation and implementation of Trust and Custody services through creative ideas and problem solving - Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners - Develop complete understanding of client's business, objectives, goals, and market challenges - Assists Relationship Managers in counselling clients on emerging issues, bank products/services, legal/regulatory changes, and general financial environment, translating the impact on client's activities and banking services - Participates in development of solutions to client needs, coordinate presentations, bringing in experts when appropriate, and ensuring smooth delivery of new services - Manages and enhances client profitability - Travel to client locations on a selected basis where revenue and/or new business opportunities and/or servicing require a call.
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