Client Services Manager
vor 2 Monaten
We are offering an exciting opportunity for a dynamic Client Services Manager to lead the creation of a best-in-class function which will service global institutional investors and domestic and offshore private investors. This is an ideal position for a passionate and ambitious professional looking to make a significant impact in shaping and implementing a newly established department.
Reporting to the Chief Financial Officer, the successful applicant will lead the delivery of accurate and timely data to a diverse range of investors, driving satisfaction and retention to enable the growth of funds under management.
Key Responsibilities:
Develop and continually evolve a best-in-class client service framework.
Develop systems and capability to service investor requirements.
Recruitment, develop and lead a team responsible for delivering best in class services.
Establish, monitor and report on function SLA's.
Manage complex investor requests and escalated matters.
Lead by example, setting clear expectations and ensure high levels of accountability for behaving in line with our values.
About You:
Passion for delivering exceptional client service.
Extensive experience in a similar leadership role within Financial Services, Investment or Funds Management.
Experience establishing a function or leading in a growth environment.
Exceptional communication skills (written and verbal) with the ability to clearly articulate and persuasively present key information.
Strong stakeholder management skills both internal and external.
Asset class experience across commercial real estate finance is highly desirable.
Experience managing external administrators, custodians or service providers is desirable.
About Us:
MaxCap Group manages over $8 billion in commercial real estate debt and equity. With offices in all major markets nationally, we provide investment management and loan origination services to superannuation funds, sovereign wealth funds, institutional investors, high-net-worth individuals and family offices across the globe.
What We Value:
Partnership – We're Here for Them
Collaboration - We Run As One
Responsibility – See it, Own it, Do it
Adaptiveness – One Step Ahead
Ambition - Energised by Possibility
Why Choose MaxCap:
A competitive remuneration package and performance pay structure.
Extensive employee benefits including personal wellbeing allowance, gym memberships, interstate travel program, employee committee participation, enhanced parental leave and much more.
A collaborative environment that offers support, encourages career development and learning.
The opportunity to be part of a dynamic business that upholds strong values and fosters a culture of inclusion.
Join our successful team today If this opportunity excites you, please apply online or send your CV to ******
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