Client Service Manager
vor 1 Monat
About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.Role SummaryAs part of the Australian client services team, the Client Services Manager supports the Global Fund Services businesses in relation to all aspects of managing the administrative and relationship needs of institutional trust clients.You will respond to institutional client inquiries and coordinate client activities. This involves identifying opportunities for expanding business relationships through additional products or services and you will act as key consultant to clients.This role will report to the Manager - GFS Client Services.What you will doActs as key consultant to clients, assisting in formulation of best practices, redesign of processes, evaluation and implementation of Trust and Custody services through creative ideas and problem solvingEnsures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partnersDevelop complete understanding of client's business, objectives, goals, and market challengesAssists Relationship Managers in counselling clients on emerging issues, bank products/services, legal/regulatory changes, and general financial environment, translating the impact on client's activities and banking servicesParticipates in development of solutions to client needs, coordinate presentations, bringing in experts when appropriate, and ensuring smooth delivery of new servicesManages and enhances client profitabilityTravel to client locations on a selected basis where revenue and/or new business opportunities and/or servicing require a call.What you will doActs as key consultant to clients, assisting in formulation of best practices, redesign of processes, evaluation and implementation of Trust and Custody services through creative ideas and problem solvingEnsures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partnersDevelop complete understanding of client's business, objectives, goals, and market challengesAssists Relationship Managers in counselling clients on emerging issues, bank products/services, legal/regulatory changes, and general financial environment, translating the impact on client's activities and banking servicesParticipates in development of solutions to client needs, coordinate presentations, bringing in experts when appropriate, and ensuring smooth delivery of new servicesManages and enhances client profitabilityTravel to client locations on a selected basis where revenue and/or new business opportunities and/or servicing require a call.About YouProven experience working in financial servicing/accounting fields, with a client servicing backgroundStrong communication skills (both written and verbal)Demonstrated organisational and time management skillsStrong attention to detailAbility to understand legal documentations (such as SLA) & provide recommendationsProficiency in Microsoft Word and ExcelUnderstanding of reconciliation processesUnderstanding of payment and transfer processHighly Desirable (good to have):Also a knowledge of registryAbility to look ahead and identify opportunities or issues based on understanding of clients' needsPrevious experience with a background in custody or custodial servicesA knowledge of derivativesKnowledge of trust or asset management and/or financeKnowledge of alternative assetsWorking with Us:As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreaterReasonable accommodationNorthern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at ****** .We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater. As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the worl... Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
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