Client Services Manager
vor 1 Woche
Business Development/Account Manager Location: Sydney/Melbourne/Brisbane
Salary: $100,000
Our Story Wavelength is one of New Zealand and Australia's leading learning design agencies, working across both the education sector and workplace learning and development.
We're in an exciting period of growth, and we're looking for the right person to join our Wavelength team.
Position Objective: The Business Development/Account Manager will be responsible for an exciting mix of new business acquisitions that turn into client revenue growth and client satisfaction.
The Business Development/Account Manager will assist clients, resolve issues, and implement changes that can strengthen the company's relationship with its clients.
Responsibilities: Winning new business clients and developing value-based, trusted relationships. Working proactively to expand our services with existing clients. Managing client accounts, including work in progress reports, meetings, turning opportunities into sales, and building a strong relationship with the client. Reporting on client sales, growth, and customer satisfaction. WFH mainly with occasional office days but will be meeting top-tier clients F2F. Leveraging the global success of Wavelength to increase penetration into new verticals and re-energize previous conversations. Working with our sales and marketing team to maintain regular communications with existing and new clients. Keeping documentation and records of client interactions in ZOHO CRM. Conducting customer service presentations, sales presentations, and hosting client events and workshops. Developing surveys and obtaining client information, satisfaction, and feedback. Dealing with client requests and troubleshooting issues. About you: Client services management experience in the learning and/or technology sectors. Ability to manage client accounts, including work in progress reports, meetings, turning opportunities into sales, and building a strong relationship with the client. Ability to lead and manage own workflow, resource planning, and sales forecasting. Proactively identifies what work is required and carries through on tasks. Rises to challenges with a can-do attitude. Ability to proactively seek new business opportunities from existing clients. Outstanding communication skills. Highly developed analytical and problem-solving skills. Ability to engage and collaborate successfully with key stakeholders. Relevant post-graduate or specialist qualifications. Sound like you? We'll provide you with variety, challenge, the chance to learn new skills, the tools you need, and a great team dynamic.
So if you fit the bill and want to help us reinvent workplace learning, we'd love to hear from you.
Applications close on Monday, 28th October at 5pm. Panel interview to take place WC 28th October 2024.
For further information, please contact Kenny at .
Please note: Vacancies may close earlier than the stated deadline, depending on the volume of applications received.
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