Technical Product Support Specialist
vor 3 Wochen
At Applied Materials, we are the leader in semiconductor materials engineering solutions used to produce virtually every new chip and advanced display in the world.
We innovate at the atomic level and on an industrial scale, enabling our customers to transform possibilities into reality. Our innovations make possible the technology shaping the future.
The Technical Product Support Specialist will work as a part of the Implant Global Product Support (GPS) team in the Semiconductor industry for Applied Materials. This position will be based in Germany but may require travel to any of our customers in Europe.
This role participates in and supports New Product Introduction (NPI), First in Fab tool installations and field/Customer escalations. The person in this position will interact face-to-face with AMAT field service personnel and Customers, including Equipment, Process, and Section Managers.
In addition, they will adhere to all Applied Materials safety protocols, work off-shift hours, travel, and carry out basic/intermediate-level troubleshooting.
Main Responsibilities:
- Support product introduction and first-in-fab tool installations in the field
- Travel to customer sites on short notice for machine downtime, upgrades, and retrofits
- Participate in technical escalation conference calls
- Work flexible hours, including evenings and weekends, when required
- Develop advanced specialized expertise within analytical/scientific areas to perform complex tasks
- Create presentations, tables, and charts using PowerPoint and Excel to communicate project or issue status to AMAT Factory and Customer personnel
- Understand how related teams coordinate efforts and resources to achieve objectives
- Take on team leadership roles during onsite projects and escalations, facilitating conference calls, providing daily status reports, and offering subject matter guidance to junior team members
- Exercise judgment to identify and solve problems that arise with little or no precedent
- Exchange ideas and information effectively, using tact and diplomacy when dealing with others
Requirements:
- Bachelor's Degree
- More than 2 years of experience in VIISta Implant preferred, 4-7 years in semiconductors
- 1st Shift Monday to Friday, 8 am - 5 pm
- Travel greater than 50%
Estimated Salary: €60,000 - €80,000 per year, depending on experience. At Applied Materials, we offer a competitive compensation package that accommodates individual qualifications and experience. We encourage professionals from diverse backgrounds to apply.
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