Digital Support Specialist
Vor 2 Tagen
We are seeking a highly skilled Digital Support Specialist to join our Corporate IT Technical Support function in Linz, Austria. Our platform combines broad and deep observability with continuous runtime application security to provide answers and intelligent automation from data.
As a key member of the team, you will be the first point of contact for employees (mostly software engineers) to enable their digital work life. Your responsibilities will include taking over the initial triage of tickets, resolution, qualification, and escalation of Incidents and Service Requests.
You will also be responsible for resolving client technology issues, executing local/regional projects as part of global programs, installing and providing top-notch equipment for modern workplaces, understanding and evaluating employee needs, and supporting IT training activities.
The ideal candidate will have completed IT education and ideally possess first practical experience. Knowledge of the Microsoft environment, ability to troubleshoot and accurately diagnose IT-related issues, fluency in English and German, and basic expertise in the infrastructure environment are essential requirements.
We offer attractive compensation packages, stock purchase options, and numerous benefits. The estimated salary for this position is €62,000 gross per year based on full-time employment, reflecting the company's commitment to fair remuneration.
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about technology, eager to learn, and willing to grow, we invite you to apply.
At Dynatrace, we foster innovation, creative collaboration, and professional growth. Our globally unique career development program recognizes your potential, promotes your strengths, and supports you in achieving your career goals.
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