Incident Response Lead

vor 1 Tag

Wien, Wien, Österreich Dynatrace Austria GmbH Vollzeit

Dynamic and challenging role for an Incident Response Lead to manage high-severity incidents in a fast-paced, global environment. The ideal candidate will have strong leadership skills and the ability to work effectively in multiple teams.

  • Lead temporary incident response teams
  • Manage complex incident resolutions with minimal business impact

About the Role: As an Incident Response Lead at Dynatrace Austria GmbH, you will be responsible for leading teams in resolving critical incidents and providing clear insights through detailed postmortem write-ups.

What You Will Do:

Key Responsibilities:

  • Manage and lead temporary incident response teams
  • Develop and implement strategies for reducing mean time to resolution (MTTR)
  • Prepare and present detailed postmortem reports to customers

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 5+ years of experience in IT Operations, Technical Support, or equivalent
  • Strong leadership and communication skills

Salary Information: Our estimated salary range for this position is €85,000 - €115,000 per annum, depending on location and level of experience.

Benefits: We offer a competitive compensation package, including full remote options, hybrid options combining home and office work, innovation, creative collaboration, growth opportunities, international mindset, diverse team, and more.

About Us: At Dynatrace Austria GmbH, we strive to create software that works perfectly. Our one-product approach enables us to deliver real value to our customers, connecting 55+ nationalities across the globe. Join us as we innovate and push boundaries together

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