Client Relationship Manager
vor 2 Wochen
We are seeking a German-speaking Client Relationship Manager to become a vital part of our team. In this position, you will be tasked with fostering a personal connection with a select group of clients identified as high-value and high-potential.
Your primary objective as the Client Relationship Manager will be to serve as the main liaison between our organization and the client. Through effective communication via phone, email, and live chat, you will ensure that clients feel at ease discussing any matters, including responsible gaming, bonuses, revenue, and funding sources.
Key Responsibilities
- Develop and sustain relationships with assigned clients.
- Assist in fulfilling regulatory requests as necessary.
- Contribute to the strategic goals of the account management team to drive growth and enhance brand loyalty.
- Engage in responsible gambling and AML interactions with clients whenever feasible.
- Identify potential new clients through daily business analysis and reporting.
- Address and resolve client issues and disputes, ensuring they feel valued.
- Collaborate with the account management team to influence client engagement aimed at maximizing retention.
- Facilitate clear communication within the team to provide exceptional service to clients and relay relevant feedback to product and marketing teams.
- Coordinate with the hospitality manager to organize events and enhance the client experience, attending these events with your clients.
Qualifications
- Fluency in German and English.
- Previous experience in an account management role is preferred (minimum of 1 year), although candidates with customer service experience in a corporate setting will also be considered.
- Experience in the industry is advantageous.
- Demonstrated success in managing safer gambling relationships.
- A strong interest and comprehensive knowledge of licensed online gaming, including sports and casino.
- Exceptional personal relationship management skills.
- Ability to work independently, knowing when to escalate issues and when to make decisions autonomously.
- This role may require shift work and weekend availability.
What We Offer
At our company, we recognize that attracting top talent requires a competitive starting package and ample support to inspire peak performance. Joining our team means a competitive salary is just the beginning. You can expect a range of benefits, including:
- Competitive salary starting from 36,000 Euro.
- Group bonus scheme.
- Hybrid working model.
- Food vouchers.
- Life assurance equivalent to 2x annual salary.
- Options to purchase additional holiday.
- Free subscription to a wellbeing app.
- Additional paid time off for personal development.
- Team-building events and activities.
In addition to these benefits, you will have the opportunity to turn recognition from leaders and colleagues into remarkable rewards. Join a talented team and be part of an inclusive community where everyone is valued for their individuality.
We are committed to leading the change in sports betting, gaming, and interactive entertainment by prioritizing people and delivering engaging experiences. When you join our family, it’s your game, and together, we can achieve success.
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