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Lead User Support Specialist

vor 2 Monaten


Graz, Steiermark, Österreich Renesas Electronics Vollzeit

Job Overview

We are seeking a committed IT Support Specialist (m/f/d) to become a vital part of our innovative team. If you enjoy resolving technical issues, engaging in international IT initiatives, possess excellent communication abilities, and excel in a collaborative environment, you may be the ideal candidate for our organization.

Key Responsibilities

  • Deliver on-site assistance for the Global Service Desk, facilities, and corporate IT operations
  • Provide Deskside and Level 2 support, along with other IT services at specified locations
  • Diagnose and resolve technical problems for end users on-site
  • Serve as the liaison between IT and business units at a local level
  • Assist in IT projects as required by the organization
  • Hold a secondary technical expertise (e.g., SCCM, Zscaler, Apple devices)
  • Maintain internal user manuals, documentation, and technical resources
  • Equip new hires with essential tools and access to IT resources, and manage the return of equipment from departing employees
  • Oversee inventory, stock management, and ensure secure disposal of hardware
  • Comply with response times for Level 2 support escalations within service level agreements
  • Ensure availability of replacement equipment to meet service level agreements
  • Occasionally assist in the setup and basic maintenance of IT infrastructure
  • Provide coverage for colleagues during vacations or holidays
  • Participate in on-call duties during scheduled out-of-hours IT upgrades as needed

Required Qualifications

  • Generally requires 5 years of professional experience in IT
  • Proficient in Windows client applications and Microsoft Office Suite
  • Capable of effectively managing priorities in high-pressure situations
  • Desired knowledge of networking concepts, including Wi-Fi, routers, switches, and VPN
  • Secondary technical proficiency (e.g., Azure AD, endpoint security)
  • Strong verbal and written communication skills - able to convey technical information to non-technical audiences
  • Experience in a fast-paced, agile environment with a proactive mindset
  • Ability to collaborate across all organizational levels
  • Proficient in both German and English (written and spoken)
Company Overview

Renesas is recognized as one of the leading global semiconductor firms. Our mission is to foster a safer, healthier, greener, and smarter world, aiming to make every endpoint intelligent through our product solutions in automotive, industrial, infrastructure, and IoT sectors. Our offerings include top-tier MCUs, SoCs, analog and power products, along with Winning Combination solutions. We are a key supplier to major electronics manufacturers globally; while our products may not always be visible, they are ubiquitous.

With approximately 21,000 employees across more than 30 countries, we embody the Renesas Culture, which is grounded in values such as Transparency, Agility, Global Awareness, Innovation, and Entrepreneurial Spirit. We emphasize diversity and inclusion, supported by dedicated initiatives and leadership focused on these principles. At Renesas, we are committed to a sustainable future where technology enhances our lives. Join us and be part of the evolution of electronics and the world.