IT Infrastructure Support Specialist
Vor 6 Tagen
Job Title: Senior IT Support Engineer
We are seeking a skilled IT Support Engineer to join our Corporate IT Technical Support function. In this role, you will be the first point of contact for our employees, providing technical assistance and support for our modern Windows, MacOS, and Linux workstations.
- Monitor and respond to IT support requests and incidents through various communication channels and ticket systems
- Evaluate and resolve technical issues, escalating complex problems to backend teams as needed
- Configure, deploy, and maintain IT infrastructure, including hardware and software installations
- Collaborate with IT teams to develop and implement process improvements
- Provide training and support to employees on IT-related topics
- Ensure accurate inventory and disposal of IT assets
- Support the implementation of local and regional projects as part of global programs
- Work closely with colleagues to manage IT processes, services, and technologies
Requirements
- Completed IT education and relevant work experience
- Strong troubleshooting and diagnostic skills
- Focus on customer satisfaction and service orientation
- Experience with IT support and monitoring tools
- Knowledge of Microsoft and Apple operating systems
- Basic understanding of IT infrastructure and network environments
- Experience working with globally distributed IT teams
About Dynatrace
We are a leading software company creating real value for the largest enterprises and millions of end-users globally. We strive for a world where software works perfectly, and we are committed to innovation, collaboration, and growth.
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