Microsoft Data Center Operations Manager
Vor 2 Tagen
Job Summary
As a Microsoft Data Center Technician Manager, you will be responsible for leading a team of technicians in providing expert guidance on hardware deployments, diagnostics, and decommissions. You will also support technician performance, prioritize tasks, and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Responsibilities
- Deliver success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
- Accountable for overall data center service compliance and quality.
- Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.
Requirements
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND significant experience supporting IT equipment or related technology.
- Significant year(s) experience directing, supervising, or managing others.
Preferred Qualifications
- Associate degree in Computer Science or related field and/or equivalent work experience.
- Significant years of experience supporting IT equipment or related technology.
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