Senior Technical Account Manager, German Speaking
vor 1 Woche
We are seeking a highly skilled Senior Technical Account Manager to join our team at Dynatrace software GmbH. As a Senior Technical Account Manager, you will be responsible for providing exceptional technical support and guidance to our customers, ensuring their successful adoption and ongoing usage of our product.
Key Responsibilities- Customer Advocacy: Be the customer's advocate, understanding their goals, use cases, and requirements to provide tailored solutions and recommendations.
- Technical Expertise: Possess in-depth knowledge of Dynatrace products and services, as well as a deep understanding of customers' infrastructure, architecture, and business/regulatory requirements.
- Strategic Planning: Collaborate with customers to develop strategic plans, identify opportunities for growth, and provide guidance on product adoption and configuration.
- Training and Enablement: Provide web-based training to user groups, support organizational adoption, and help customers and account teams to speed resolution.
- Communication and Escalation: Communicate with customer support, product management, and R&D to ensure speedy resolution of customer issues and provide insights, advice, and 'street credibility' with technical teams.
- Documentation and Knowledge Sharing: Help document best practices in developing and using Dynatrace, and maintain current functional and technical knowledge of Dynatrace products and services.
To be successful in this role, you will need:
- Deep understanding of Dynatrace products and services
- Excellent technical skills and knowledge of infrastructure, architecture, and business/regulatory requirements
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Fluency in German language
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