Technical Support Specialist

Vor 2 Tagen


Wien, Wien, Österreich Barracuda Vollzeit

Job Title: Technical Support Representative

Job Summary:

Barracuda Networks is seeking a highly motivated and enthusiastic Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing quality support to our customers and partners, troubleshooting and resolving technical issues, and developing your skills in network and security products.

Key Responsibilities:

  • Interface with customers to resolve technical issues and provide support
  • Document and escalate technical issues and product bugs
  • Develop and publish internal and public-facing product solutions
  • Participate in ongoing training and development to enhance technical skills

Requirements:

  • Basic networking experience and technical understanding of servers and networking technologies
  • Good understanding of IT networking and security concepts
  • Fluent German speaking and writing skills
  • Customer-centric focus and strong troubleshooting/problem resolution skills

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • Competitive salary and benefits package

Location: Vienna & Innsbruck Office, Austria

Language: German



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